What are the responsibilities and job description for the Business Service Specialist (2025-8892) position at Cox powered by Atrium?
Overview:
As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another. Vitu partners with state government agencies and businesses across the US, with cutting-edge process management SaaS solutions – including Digital Title and Registration — that cross state borders and transcend state-by-state variables.
This is a 12-month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.
Responsibilities:
This job posting is for a temporary role as an employee of Atrium on assignment at Cox. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements
By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employees to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at privacyadministrator@atriumstaff.com.
If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at coxrecruit@atriumworks.com. Please include the job title in the subject of your email.
NO C2C OR THIRD-PARTY VENDORS
Vitu is searching for a talented Business Service Specialist to join their team in Wilmington, OH! The Business Services Specialist roles will cover several areas of the operations business to include, Document Management, Release Services, as well as Title Services Groups. This role will be expected to complete all expected responsibilities listed within their operational area. Team members will be responsible for acting as a collateral/title specialist on behalf of our business partners.
As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another. Vitu partners with state government agencies and businesses across the US, with cutting-edge process management SaaS solutions – including Digital Title and Registration — that cross state borders and transcend state-by-state variables.
This is a 12-month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.
Responsibilities of the Business Service Specialist:
- Reply to email messages, faxes, and service tickets.
- Engage customers and determine how to assist them.
- Use company proprietary software for research, data entry, and account follow-up activity.
- Process applications for duplicate vehicle titles, payments, or changes to vehicle titles.
- Follow instructions and maintain workflow standards.
- Attain production and quality goals.
- Adhere to all company policies and procedures.
- Process incoming title requests for maintenance on existing lender accounts
- Operate mail equipment
- Identify collateral documents
- Execute escalated or expedited transactions
- Perform other duties as necessary
- Ability to work a flexible schedule as needed, including occasional mandatory overtime
Minimum Qualifications of the Business Service Specialist:
- HSD, GED, or equivalent work experience
- Excellent verbal and written communication skills
- Knowledge of how to operate a PC, telephone, fax, scanner, and photocopier
- Basic knowledge of PC software applications (i.e., MS Office, Excel and Outlook)
- Data entry skills, ability to type 35 WPM or greater with 99.6% accuracy
Preferred Qualifications of the Business Service Specialist:
- Experience in a customer service position
- Knowledge of the ten-key skills for payment transactions
- Knowledge of client requirements for DMV and related documents
- Knowledge of various state DMV forms and their use by the company
- Knowledge of company proprietary software
- Knowledge of state abbreviations
- Comprehensive Benefits Package available based on eligibility
- Medical, Dental, Vision
- Short-Term Disability (STD)
- Long-Term Disability (LTD)
- Supplemental and Voluntary Life Insurance
- 401(K)
- Commuter Benefit Program
As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
This job posting is for a temporary role as an employee of Atrium on assignment at Cox. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements
By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employees to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at privacyadministrator@atriumstaff.com.
If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at coxrecruit@atriumworks.com. Please include the job title in the subject of your email.
NO C2C OR THIRD-PARTY VENDORS
