Case Specialist (2024-8042)

Cox Automotive is searching for a talented Case Specialist in Houston, TX! This position facilitates the resolution of customer complaints after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with Auction policies.

Cox Automotive is a leading provider of automotive products and services, offering a wide range of solutions to dealers, manufacturers, and consumers. With a focus on innovation and customer service, Cox Automotive helps clients navigate the ever-changing automotive industry landscape. From digital marketing and software solutions to vehicle remarketing and logistics, Cox Automotive is dedicated to driving the future of the automotive industry.

This is a 12-month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.

• Monday - Friday; 8:00 AM - 5:00 PM

Responsibilities of the Case Specialist:

• Assure that VIN number, paperwork, and other vehicle identification is prepared and verified
• Meet with customer and record complaint information
• Perform data entry responsibilities for the department. Enter the arbitration into the AS400
• Perform PSI calls and arbitration calls
• Advise customer of Auction complaint policy and notify manager and/or Arbitrator
• Organize complaints by a numbering system and write detailed complaint summary so that customer service personnel and mechanics understand the issue
• Track sale day staffing
• Coordinate internal and external lot communications
• Investigate issues to determine if item is subject to arbitration
• Comply with National Auto Auction Association (NAAA) guidelines
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence
• Perform other duties as assigned by management
• May be required to work overtime (more than 40 hours per week) as business needs dictate

Qualifications of the Case Specialist:

• Minimum of High School Diploma or GED equivalent required
• Basic computer skills required
• Good written and verbal communication skills
• Valid Driver’s License and safe driving record

Preferred Qualifications of the Case Specialist:

• A minimum of 1 years of experience in administrative processes and complaint resolution
• Effective report writing and composition skills preferred

• $22 per hour (Paid Weekly)

As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

This job posting is for a temporary role as an employee of Atrium on assignment at Cox.  The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements

By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employees to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at privacyadministrator@atriumstaff.com.

If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at coxrecruit@atriumworks.com. Please include the job title in the subject of your email.

NO C2C OR THIRD-PARTY VENDORS

Salary : $22