Quality Management Specialist (2024-8156)

Cox Communications is a leading provider of digital cable television, telecommunications, and home automation services. With a focus on innovation and customer satisfaction, Cox Communications offers high-speed internet, digital telephone, and home security services to residential customers and businesses. We're currently looking for talented individuals to join our team. 

The Quality Management Specialist is a subject matter expert in broadband telecommunications construction, utility safety and quality.  You will be responsible for improving the efficiency of the 811 Ticket transmission to our third party locate vendors, by reviewing, screening, and clearing where applicable, live 811 tickets provided by state/market 811 centers.  You will be responsible for the mitigation of risk, adherence to construction standards and practices and build specifications through virtual screening of 811 tickets, determining which tickets will be remote cleared by the screening team, and which tickets will be transmitted to vendors for onsite locating.   Operates within Cox defined operational parameters as well as those dictated by industry and regulatory standards.  Provides influence to Vendor Management organization leadership and other stakeholders on ideas and solutions that impact the results of the company initiatives, through the facilitation of communication and sharing of best practices.  

This is a 12-month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.

Monday - Friday; 40 hours per week

Responsibilities of the Quality Management Specialist:

• Reviews and approves 811 Tickets by confirming specifications; conducting visual inspections and review measurement tests; communicating required adjustments to Quality Management organization leadership.
• Responsible to perform all the work in a virtual setting, has the ability to read potential problems captured via a photo, and to read 811 tickets.
• Approves finished products by confirming specifications; conducting virtual inspections and measurement tests; returning products for re-work; confirming re-work.
• Documents inspection results by completing reports and logs; summarizing re-work and quantifying waste; inputting data into the quality database.
• Maintains safe work environment by following standards and procedures; complying with local,  State, and national regulations (GO, NESC, NEC, others).
• Updates job knowledge by participating in educational opportunities; reading technical publications and completing required company training.
• Work with market leaders to address quality standards.
• Accomplishes quality and organization mission by completing related results as needed.

Qualifications of the Quality Management Specialist:

• Minimum HS diploma, GED or relevant work experience
• Minimum 3 or more years of experience in related field (construction, quality control, etc.)
• Demonstrated ability to analyze information, report findings and be self-motivated
• Knowledge of OSPC processes and required documentation
• Excellent interpersonal, communication and collaborative skills to work effectively with teams  throughout the organization.
• Clean driving record and able to travel to different locations within the system
• Understands state, city, local 811 ticket standards.

• AS/AA degree or Technical Certification in related discipline preferred, specific OTJ experience will be considered in lieu of degree.
• Advanced knowledge of MS Word, Excel, PowerPoint and Visio.
• Experience in utility construction practices and planning; an understanding of HFC network architectures; extensive knowledge in construction practices; capable of reviewing and understanding network documentation (fiber and coax).
• Experience in telecommunications industry 

Hybrid

• $23-$26 per hour (Paid Weekly)

As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

This job posting is for a temporary role as an employee of Atrium on assignment at Cox.  The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements

By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employees to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at privacyadministrator@atriumstaff.com.

If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at coxrecruit@atriumworks.com. Please include the job title in the subject of your email.

NO C2C OR THIRD-PARTY VENDORS

Salary : $23 - $26