Title Specialist (2024-8494)

• $18.00 per hour (Paid Weekly)

Cox Automotive is searching for a talented Title Specialist in Wilmington, OH! The Title Specialist is responsible for managing customer inquiries related to vehicle titling and registration processes. Key duties include responding to email, phone, and service ticket inquiries, engaging with customers and state motor vehicle agencies (DMVs), and processing applications for duplicate vehicle titles or title changes. The role involves extensive use of proprietary software for research, data entry, and follow-up, while adhering to company policies and compliance standards. The Title Specialist must meet production and quality goals, work well in a team environment, and handle documents securely and efficiently. This position requires the ability to perform repetitive tasks, work flexible hours, and occasionally lift or push up to 35 pounds.

Cox Automotive is a leading provider of automotive products and services, offering a wide range of solutions to dealers, manufacturers, and consumers. With a focus on innovation and customer service, Cox Automotive helps clients navigate the ever-changing automotive industry landscape. From digital marketing and software solutions to vehicle remarketing and logistics, Cox Automotive is dedicated to driving the future of the automotive industry.

This is a 4-month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.

• Monday - Friday; 8:00 AM - 5:00 PM
• This is a fully onsite role in Wilmington, OH

Responsibilities of the Title Specialist:

• Reply to email messages, faxes and service tickets.
• Engage customers and determine how to assist them.
• Effectively respond to inbound phone calls via call center applications.
• Respond to inquiries on vehicle titling and registration processes for various dealers, state motor     vehicle agencies, customers and clients.
• Make outbound calls to dealers and state motor vehicle agencies (DMVs) to obtain statuses on vehicle titles.
• Process applications for duplicate vehicle titles, payments or changes to vehicle titles.
• Use company proprietary software for research, data entry, and follow-up activity on accounts.
• Follow instructions and maintain workflow standards.
• Attain production and quality goals.
• Adhere to all company policies and procedures.
• Handle documents in a timely and efficient manner while maintaining a consistent flow from one department to the next
• Sort and imaging Lender packets in vault/secure room
• Retrieve perfecting documents from a secured vault repository
• Sign off on state documents
• Follows established procedures and compliance requirements
• Ability to work a flexible schedule as needed, including occasional mandatory overtime
• Demonstrates consistent accuracy and thoroughness
• Performs other duties as necessary

Qualifications of the Title Specialist:

• High School Diploma or GED required
• Generally, less than 2 years of experience in an area of responsibility
• Strong knowledge of Microsoft Office applications
• Excellent interpersonal skills
• Ability to work well within a team environment

• Degree in related discipline  
• Experience in the titling industry

• Ability to perform routine and repetitive production work
• Ability to sit for long periods of time
• Prolonged exposure to computer screens
• Variable shifts for Day, Evening, Part-Time and Full-Time which can include Saturdays
• Ability to lift or push up to 35 pounds

As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

This job posting is for a temporary role as an employee of Atrium on assignment at Cox.  The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements

By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employees to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at privacyadministrator@atriumstaff.com.

If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at coxrecruit@atriumworks.com. Please include the job title in the subject of your email.

NO C2C OR THIRD-PARTY VENDORS

Salary : $18