Customer Service Representative

Last year, Dedicated Logistics (DLI) was named 2023 Supplier of the Year. We put our people first, so our employees can prioritize our customers. As one energized, engaged, and results-oriented team, each of us has a heightened sense of commitment to our customers goals, our Company, and our performance.

As a Customer Service Representative, you would be responsible for professionally representing DLI to our customers with knowledge and skills to provide them the product or service they need.

Why you'll love working at DLI

• Competitive wage paid weekly starting at $20 per hour, with overtime starting after 40 hours worked in a week.
• Full benefits plan including medical, dental, vision, prescription drugs, 401k with profit-sharing, PTO and holiday pay.
• Valuable employee discounts on things like cell phone plans, electronics, cars and restaurants.

What you can expect to be doing

• Professionally and accurately provide support to our customers via inbound and outbound calls and/or emails.
• Work with management to resolve complaints concerning freight, deliveries, etc.
• Work with cross functional teams to track orders to ensure on-time deliveries.
• Provide clerical support including overseeing paperwork associated with claims and maintaining corresponding files.

Requirements

• At least 1 year of relevant work experience
• Excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize and prioritize work
• Working knowledge of Microsoft Outlook and Excel

Schedule: Monday-Friday 8am-4:30pm

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks