What are the responsibilities and job description for the Service Writer/Lead Vehicle Operations Logistics Specialist (Manheim) position at Cox?
This position is responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments.
Benefits
What You'll Do
Who You Are
Minimum:
USD 23.65 - 35.48 per hour
Compensation:
Hourly base pay rate is $23.65 - $35.48/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Benefits
- Once you're on board, earn referral bonuses. Amount varies based on job type. You'll earn at least $1K for each new eligible technician referral you provide.
- Competitive pay with opportunities for spot bonuses (up to $4.2K per year).
- 30 days of paid vacation and company holidays per year (from day 1) for full-time employees because we know you need time to recharge. Up to 44 paid days off with more time on the job.
- Great healthcare benefits from day 1. Multiple options are available for individuals and families. One employee only plan could be FREE, if you participate in our health screening program.
- At Cox, we believe in being transparent - please click on this link ( Cox Benefits Overview ) to learn more about our awesome healthcare benefits.
- 10 days of free child or senior care through your complimentary Care.com membership.
- Generous 401(k) retirement plans with up to 8% company match.
- Career growth through Cox Auto University training, opportunity for GED reimbursement, free ASE training/certification and more!
- Flexible work schedules with overtime opportunities.
- Great coworkers who love being part of a team.
- Employee discounts on hundreds of items, from cars to computers to continuing education.
What You'll Do
- Conduct proper estimate of repairs and sourcing of parts both internally and externally.
- Responsible for opening all work orders and ensuring the accuracy of each work order at time of completion before sending to the billing department for invoicing; monitor work order from start to finish to ensure labor, parts and all pricing are accurate to customer quote and address overage of time worked before exceeding quote expectations.
- Conduct assessment of new, used, and aftermarket parts through a variety of vendors.
- Write up customers' unit issues and concerns or maintenance requirements accurately and clearly.
- Assess labor time based upon discovery by the applicable technician.
- Purchase Order requirements and estimate requirements if needed at time of write up.
- Conducting the flow of all service work, technician accountability, unit repair completion, documentation.
- Responsible for notifying the internal team of completed repairs and scheduling cartage for transport of unit(s).
- Responsible for working with fleet management and warranty and communicating necessary repairs to the applicable representative; understanding and ensuring compliance with all vendor policies and warranty procedures.
- Validate part return and credit completion if part is not used in applicable repair.
- Conduct customer follow-up after unit repair to ensure customer satisfaction.
- Communicate suggested manufacturer maintenance to the customer as dictated by applicable manufacturer.
- Maintain work area cleanliness and organization to ensure a safe workspace.
- Adhere to established policies, standards and standard operating procedures.
- Actively support corporate initiatives including continuous improvement efforts.
- Willingness to take on additional roles and responsibilities as requested by your supervisor.
Who You Are
Minimum:
- High school diploma/GED and 7 years' experience. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years' experience' or 9 years' experience in a related field
- Safe drivers are needed; a valid driver's license is required
- The ability to drive standard, automatic, and electric vehicles
- Effective organizational, interpersonal and communication skills
- Customer-focused with strong attention to detail
USD 23.65 - 35.48 per hour
Compensation:
Hourly base pay rate is $23.65 - $35.48/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Salary : $4,200
