What are the responsibilities and job description for the Consumer Experience Coordinator position at CoxHealth?
Summary
- Best in Class Work Environment
- 5x Modern Healthcare Best Places to work
- America’s Greatest Workplaces 2023 – Newsweek
- Best Employers for New Grads 2023- Forbes
- Greatest Workplace for Women 2023 - Newsweek
- Benefits
- Robust, fully customizable benefits package including Medical/Vision/Dental and more!
- No cost eCare visits
- Employer-provided mental health services for employees and eligible family members
- Retirement with employer match
- Tuition discounts and reimbursement available for continuing your education
- Free and convenient parking
- CoxHealth Fitness Center and Child Care discounts
- Robust, fully customizable benefits package including Medical/Vision/Dental and more!
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Job Summary
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As a Consumer Experience Coordinator, the primary responsibility is to ensure a seamless and positive experience for consumers interacting with our products or services. This individual will play a crucial role in analyzing consumer feedback, assisting in deployment of consumer experience initiatives, policy and procedure design/management and updates, education, and the creation of written instructions to enhance consumer satisfaction and compliance.
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Job Requirements
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Education
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Required: Bachelor’s Degree in related fieldPreferred: Master's Degree
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Experience
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Required: Experience in healthcare, business, or related fieldsPreferred: 5 years’ in healthcare leadership
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Skills
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- Willingness to adapt to evolving consumer needs and organizational priorities
- Policy and procedure development
- Strong communication and interpersonal skills
- Adaptability and problem-solving ability
- Attention to detail and organizational skills
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Licensure/Certification/Registration
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N/A
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