What are the responsibilities and job description for the CoxHealth Member Service Representative position at CoxHealth?
Summary
About Us
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics.
CoxHealth has earned the following honors for workplace excellence :
- Named one of Modern Healthcare’s Best Places to work five times.
- Named one of America’s Greatest Workplaces by Newsweek .
- Recognized as a Greatest Workplace for Women in both 2023 and 2024.
- Listed as one of the Greatest Workplaces for Diversity in 2024.
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Ranked among the Best Employers by State for Missouri.
Benefits
Job Summary
The Member Service Representative (MSR) will support multiple lines of business for benefit interpretation, claims, authorizations and membership inquiries. The MSR’s primary focus is to answer phone, or email inquiries from providers, members, customers or brokers regarding questions of coverage, claim status, benefit interpretation, billing and / or authorizations. This individual will be proficient in multiple lines of business, for example Medicare, group, and Individual Marketplace, translating health care related terminology into effective verbal or written communication for the end user to comprehend. In addition to addressing the caller professionally and properly, the MSR will need to document details of the interaction within the database, including any additional action steps taken as follow up.
Job Requirements
Education
Required : High School Diploma or Equivalent
Experience
Experience working in a customer service focused industry strongly desired.
Skills
Excellent verbal and written communication skills.
Able to work independently and collaboratively in teams.
Self starter.
Licensure / Certification / Registration
N / A
