What are the responsibilities and job description for the IT Customer Support Analyst II position at CoxHealth?
Summary
This position could include potential career growth into the EPIC service desk.
This position will primarily work 8:00am - 4;30pm but will require some flexibility to ensure coverage is met when another employee is out.
About Us
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
- Named one of Modern Healthcare’s Best Places to work five times
- Named one of America’s Greatest Workplaces by Newsweek in 2024.
- Recognized as a Greatest Workplace for Women in both 2023 and 2024.
- Listed as one of the Greatest Workplaces for Diversity in 2024.
- Acknowledged by Forbes as one of the Best Employers for New Grads in 2023.
- Ranked among the Best Employers by State for Missouri.
- Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.
Benefits
- Medical, Vision, Dental, Retirement Plan with employer match, and many more!
- For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Summary
- The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.
Job Requirements
Education
- Preferred: Associates degree in Computer Science, Information Technology, a related field.
Experience
- Required: 2 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Associates degree in Computer Science, Information Technology, a related field.
Skills
- Proficiency in a wider range of technologies, including networking, hardware, and more advanced software.
- Ability to analyze and resolve complex technical issues, often involving multiple systems.
- Builds and maintains positive relationships with end users by providing exceptional customer service.
- Knows when to escalate issues to a higher level support team and able to provide comprehensive information for effective escalation.
Licensure/Certification/Registration
- N/A
