What are the responsibilities and job description for the Pre Service Specialist position at CoxHealth?
Summary
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About Us
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CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
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Named one of Modern Healthcare’s Best Places to work five times
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Named one of America’s Greatest Workplaces by Newsweek in 2024.
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Recognized as a Greatest Workplace for Women in both 2023 and 2024.
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Listed as one of the Greatest Workplaces for Diversity in 2024.
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Acknowledged by Forbes as one of the Best Employers for New Grads in 2023.
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Ranked among the Best Employers by State for Missouri.
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Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.
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Benefits
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Medical, Vision, Dental, Retirement Plan with employer match, and many more!
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For a comprehensive list of benefits, please click here: Benefits | CoxHealth
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Job Summary
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A Pre Service Specialist works in a fast paced call center environment. They receive incoming and make outgoing phone calls while serving as a liaison between patients, payers, and other health care team members. The Pre Service Specialist II is responsible for order management as well as verifying patient demographics, insurance information, medical necessity and pre-authorization requirements. Calculates patient estimates based on the service scheduled, contracted plan and reimbursement allowances, benefits and out of pocket thresholds. The Pre-service specialist II may also assist in rescheduling patient appointments when required. May perform a preliminary Financial Assistance screening to determine eligibility for assistance programs, facilitate applications and schedule appointments with the Financial Navigation Team.
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Job Requirements
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Education
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Required: High School Diploma or equivalent
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Experience
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Preferred: 1 year pre-registration, scheduling, financial counseling or equivalent education/experience
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Skills
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- Excellent customer service and interpersonal skills
- Knowledge of medical terminology or CPT or procedure codes
- Strong computer and relevant application use skills
- Ability to multi-task in a fast paced environment
- Ability to effectively adapt and respond to urgent needs and requests
- Demonstrates initiative and self-motivation
- Demonstrates understanding and consistent practice of need for privacy and confidentiality
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Licensure/Certification/Registration
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- Preferred: CHAA or CRCR
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