Registration Review Specialist

Best in Class Work Environment 

• 5x Modern Healthcare Best Places to work 

• America’s Greatest Workplaces 2023 – Newsweek 

• Greatest Workplace for Women 2023, 2024 – Newsweek  

• Greatest Workplaces for Diversity 2024 – Newsweek 

• Best Employers for New Grads 2023 – Forbes  

• Best Employers by State – Missouri – 2023 – Forbes 

Benefits  

• Robust, fully customizable benefits package including Medical/Vision/Dental and more!  

• No cost eCare visits  

• Employer-provided mental health services for employees and eligible family members   

• Retirement with employer match up to 7%  

• Tuition discounts and reimbursement available for continuing your education  

• CoxHealth Fitness Center and Child Care discounts  

• Onsite delivery for CoxHealth Pharmacies and 1906 Employee Store 

• A Registration Review Specialist works in a high volume, fast paced environment.  They receive incoming and make outgoing phone calls while serving as a liaison between patients, payers, and other health care team members.  The Registration Review Specialist must be able to work efficiently under pressure in urgent situations.  They are responsible for order management as well as verifying patient demographics, insurance information, medical necessity, and pre-authorization requirements. Calculates patient estimates based on the service scheduled, the contracted plan and reimbursement allowances, benefits, and out of pocket thresholds. The Registration Review Specialist may also assist in rescheduling patient appointments when required.  May perform a preliminary Financial Assistance screening to determine eligibility for assistance programs, facilitate applications, and schedule appointments with the Financial Navigation Team.

• Education
  • Required: High School Diploma or Equivalent
• Experience
  • Preferred: 1 year pre-registration, scheduling, financial counseling or equivalent education/experience 
• Skills
  • Excellent customer service and interpersonal skills
  • Knowledge of medical terminology or CPT or procedure codes
  • Strong computer and relevant application use skills
  • Ability to multi-task in a fast paced environment
  • Ability to effectively adapt and respond to urgent needs and requests
  • Demonstrates initiative and self-motivation
  • Working knowledge of health insurance plan benefits
  • Demonstrates understanding and consistent practice of need for privacy and confidentiality
• Licensure/Certification/Registration
  • • Preferred: CHAA or CRCR