Convenience Store Supervisor

JOB SUMMARY:

The Convenience Store (C-Store) Supervisor is primarily responsible for managing the C-Store in the absence of the Store Manager. Managerial responsibilities of the C-Store Supervisor shall consist of, but not be limited to, supervising and directing the activities of employees, ensuring excellent customer service, assisting with training and development of employees, monitoring compliance with company policies and procedures, maximizing sales and profitability, and maintaining appropriate stock levels and inventory. The C-Store Supervisor is also responsible, in conjunction with the Store Manager, for accomplishing store goals/objectives.

The perfect fit for our team would assist store management in creating a positive store culture by treating employees fairly and with respect. Additionally, they would be self-motivated, dependable and able to work effectively in a fast-paced environment while maintaining 100% total customer focus.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include, but are not limited to, the following. Other duties may be assigned.

1. Ensure appropriate merchandise stock levels; merchandise adjacencies and presentations, signing, and assortment in all departments; ensure selling floor is adequately stocked. 
2. Assist with inventory control including, ordering, receiving, entering products, costs and ensuring prices are accurate.
3. Ensure that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.
4. Provides coaching, guidance and instruction to employees in the proper performance of duties, policies and procedures.
5. Directs and participates in the regular and frequent cleaning and dusting of the store, and arrangement of the stock.
6. Ensure high level of sanitation and cleanliness.
7. Must be able to work well with Co-workers/Managers.
8. Supervise, schedule and direct the activities of other store employees.
9. Assist in training and development of new employees.
10. Assist the C-Store Manager with investigating inventory variations and shortages.
11. Regularly review cashier accountability sheets and records as prescribed by the C-Store Manager.
12. Ensure security and safety of store; complying with all environmental and safety guidelines.
13. Performs pump and associated equipment maintenance as directed by store leadership.
14. Report any issue of misconduct to management or the appropriate authority.
15. Ensures compliance with all applicable regulations, laws, internal policies/ procedures, and internal control protocols.
16. Assign employees to perform specific tasks and conduct meetings with staff in the absence of the C-Store Manager.
17. Provide courteous and prompt resolution of employee and/or customer issues.
18. Fill in as cashier with all related duties when needed (when there is high level of customers or when someone calls out).
19. Must be available 24/7 and flexible regarding the schedule.
20. Must maintain consistent communication with the C-Store Manager.
21. May participate in Tribal events including community and non-profit events.
22. Maintains professional behavior with positive representation of Coyote Valley while on and off the clock.
23. Must maintain strict confidentiality during and after employment.
24. Performs other related duties as assigned. 

EDUCATION/EXPERIENCE:

1.High School Diploma or GED.  Some technical training or high education preferred.

2.Four (4) years of related retail experience or equivalent combination of education and experience.

3.Two years (2) of supervisory experience.

     QUALIFICATIONS/REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of modern office practices, procedures, and equipment.
• Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
• Knowledge of records management and basic accounting procedures.
• Knowledge of Point of Sale System operation, sales methods and techniques.
• Knowledge of computer applications including Microsoft Word, Excel, and PowerPoint.
• May require the knowledge, skills, and abilities to work with personal computers, AV systems, player tracking card systems, safety equipment, etc.
• Must be able to work effectively with peers, staff members, and regulatory agency personnel.
• Strong written and oral communication skills required.
• Ability to solve problems and deal with a variety of situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CORE COMPETENCIES & EQUIPMENT KNOWLEDGE:

• Initiative: Able to bring about great results from ordinary circumstances; prepare for problems or opportunities in advance; transform leads into productive business outcomes; undertake additional responsibilities and respond to situations as they arise without supervision.
• Attention to Detail: Able to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records.
• Communication: Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or employees; listen well.
• Continuous Learning: Able to stay informed of current industry trends; learn and apply new concepts and demonstrate career self-reliance; identify own areas of opportunity and set and monitor self-development goals.
• Willingness to Serve: Able to demonstrate a high level of service delivery to do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
• Flexibility: Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.  
• Quality: Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect materials for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority.
• Integrity: Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly.
• Respect: Able to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce. Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.
• Policies, Process, Procedures: Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practices.
• Team Centered- Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.
• Equipment Knowledge-Able to operate various types of office equipment including, but not limited to; personal computers, printers, 10 key adding machines, copy machines, telephone, and other departmental related systems. 

Language Skills:

• Ability to communicate effectively both written and orally.

Physical Demands:

• The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of the job.
• While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.   
• While performing the duties of this job, the employee is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The employee is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult guests or staff members. The noise level in the work environment varies from light to moderate.

Work Environment:

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate loud. Must be able to work in an intense environment where a high degree of concentration is necessary to perform the required job duties. The work environment is smoke free.

Other:

1.Must pass pre-employment drug testing (for illegal drugs) and background investigation.

2.Preference in filling vacancies is given to qualified members of the Coyote Valley Band of Pomo Indians or qualified Native American candidates in  accordance

with the Indian Preference Act (Title 2, U. S Code).  Coyote Valley Band of Pomo Indians and the Coyote Valley Retail Enterprise are committed to achieving full

equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.

3.Must be sensitive to the needs of the Indian community, our Culture and Traditions.