Director, Learning Services

Job Description

The Director of Learning Services will be responsible for developing and implementing comprehensive learning programs to enhance the technical skills and knowledge of the lawyers and staff in a law firm of 2,000 employees. This role involves creating and managing learning paths, collaborating with various departments, vendors, software, and AI developers to ensure the effective delivery of technical education content. The ideal candidate will have a strong background in adult learning principles, advanced facilitation skills, strong technical and AI skills, and experience with content creation and learning systems development.

Responsibilities

• Lead a team of 3-5 education and learning professionals to develop and implement learning paths for multiple strata of employees on a wide variety of technical services and software. This includes system updates and deployments, new hire training, advanced training, and ongoing skills training. Gather data to monitor learner progress and feedback. Make adjustments, fixes, and improvements to ensure success over time.
• Lead the design and development of learning programs and create tailored learning materials in various modern formats that are user-friendly, accessible, and promote on-demand and just-in-time learning. Coordinate and streamline training deployments across multiple departments and business needs.
• Build, promote, and operate successful "Centers of Excellence" that drive widespread user adoption of core enterprise platforms. Drive return on investment by increasing usage of critical applications.
• Support change management considerations of software deployments by anticipating learning gaps and developing targeted learning services to head off software deployment issues.
• Support and partner with the Firm's VP of End User Experience and VP of IT Operations to ensure the smooth running of IT services. Identify gaps in end user knowledge, design then deliver remedial support to drive adoption and end user satisfaction. Provide a feedback mechanism to drive technical and operational changes to end user and business requirements.
• Design, organize, and maintain a modern Learning Management System (LMS) and encourage the use of innovative tools and technology to enhance the learning experience.
• Provide learning services and technology ambassador service for the firm's new hires. Develop, operate, and maintain new hire programs that allow new hires to onboard quickly and efficiently during the first few weeks and months of their tenure at the firm.
• Work with vendors, consultants, and technology resources to quickly learn new technologies and develop learning programs that drive adoption.
• Stay current in adult learning principles and advanced facilitation skills to develop and execute the most effective learning programs.
• Collaborate, consult, and act as a point of contact for firm leadership and project stakeholders regarding learning initiatives within their projects and departments to ensure program success.
  
  

Qualifications

• Bachelor's degree in education, Information Technology, or a related field. A Master's degree is preferred.
• Strong tech and AI skills with the ability to quickly learn, evaluate, and adopt new technologies.
• People and team leadership skills.
• Ability to collaborate with employees at all levels and in all roles within the organization.
• Ability to think strategically and execute tactically.
• Proven experience building and managing:
• Learning programs for technology applications for companies in the professional services industry.
• Learning management systems.
• Centers of excellence to drive wide adoption of key software investments.
• New hire onboarding systems.
• Change management programs.
  

Working Conditions

• This position is based in Philadelphia, PA, with travel required from time to time.
• This role is a hybrid role with 3 days a week required to be onsite in Philadelphia (Tu, Wed, Th). Onsite requirements may change and require more time onsite.