What are the responsibilities and job description for the Support Desk Technician position at Cozen O'Connor?
Job Description
As an IT Support Specialist, you will be the frontline of technical assistance, providing comprehensive support to ensure the smooth operation of our firm’s technology infrastructure. Your role is pivotal in maintaining high levels of user satisfaction and productivity through prompt and effective resolution of technical issues.
Responsibilities
Technical Support: Offer first and second-level technical assistance via telephone and desk-side to all network users.
Issue Tracking: Maintain logs in the help desk system to identify and analyze trends for continuous improvement.
Problem Escalation: Promptly escalate critical issues to specialized IS Tech groups to mitigate impact on user productivity.
Meeting & Conference Support: Facilitate teleconferences and presentations, ensuring technical readiness in offices and conference rooms.
On-Call Support: Provide necessary after-hours support, including weekends, to maintain uninterrupted service.
Installation Assistance: Assist with the setup of desktop PCs and telephones as needed.
Qualifications
Interpersonal Excellence: Demonstrate effective relationship-building and customer service skills.
Communication Proficiency: Exhibit strong written and verbal communication abilities.
Technical Acumen: Possess advanced knowledge of PC/desktop hardware, Windows 10/11, and Office 2016/365.
Self-Management: Show initiative and the capacity to prioritize tasks in a dynamic environment.
Collaborative Experience: Have a background in working within team-oriented settings.
Troubleshooting Expertise: Display hands-on experience in PC hardware troubleshooting.
Education:: Hold a High School Diploma or equivalent; additional certifications in relevant technologies are advantageous.
Preferred Experience: Prior experience in a law firm setting is beneficial.
About Us
Known for its commitment to action and tangible results, Cozen O'Connor has rapidly grown to become one of North America's fastest-growing law firms. Offering full-service expertise in litigation, business law, and government relations, the firm serves a diverse clientele, including global Fortune 500 companies, growing middle-market firms, startups, and high-profile individuals. Founded in 1970, Cozen O’Connor has over 825 attorneys practicing internationally in 31 cities across North America and Europe. The firm is consistently ranked among the top 100 law firms in America and has received recognition from prestigious legal and business organizations such as Chambers & Partners, The American Lawyer, The Legal 500, and Best Lawyers. Cozen O'Connor is dedicated to excellence and strives to achieve the right results for its clients, no matter how complex or critical the legal challenges may be.
Cozen O’Connor is committed to employing a diverse complement of attorneys and staff, and to fostering greater inclusion in the legal profession. We understand the organizational effectiveness that comes from welcoming and valuing differences within the firm, and we know that assembling a team with a rich diversity of perspectives and experience is necessary to provide the highest quality legal service. We encourage candidates to apply and join us in this effort.
Cozen O'Connor actively welcomes applicants who have previously left the workforce and are looking to return to their careers. Gaps in experience are not penalized.
Cozen O’Connor is an Equal Opportunity Employer, including disabled and veterans.
As an IT Support Specialist, you will be the frontline of technical assistance, providing comprehensive support to ensure the smooth operation of our firm’s technology infrastructure. Your role is pivotal in maintaining high levels of user satisfaction and productivity through prompt and effective resolution of technical issues.
Responsibilities
Technical Support: Offer first and second-level technical assistance via telephone and desk-side to all network users.
Issue Tracking: Maintain logs in the help desk system to identify and analyze trends for continuous improvement.
Problem Escalation: Promptly escalate critical issues to specialized IS Tech groups to mitigate impact on user productivity.
Meeting & Conference Support: Facilitate teleconferences and presentations, ensuring technical readiness in offices and conference rooms.
On-Call Support: Provide necessary after-hours support, including weekends, to maintain uninterrupted service.
Installation Assistance: Assist with the setup of desktop PCs and telephones as needed.
Qualifications
Interpersonal Excellence: Demonstrate effective relationship-building and customer service skills.
Communication Proficiency: Exhibit strong written and verbal communication abilities.
Technical Acumen: Possess advanced knowledge of PC/desktop hardware, Windows 10/11, and Office 2016/365.
Self-Management: Show initiative and the capacity to prioritize tasks in a dynamic environment.
Collaborative Experience: Have a background in working within team-oriented settings.
Troubleshooting Expertise: Display hands-on experience in PC hardware troubleshooting.
Education:: Hold a High School Diploma or equivalent; additional certifications in relevant technologies are advantageous.
Preferred Experience: Prior experience in a law firm setting is beneficial.
About Us
Known for its commitment to action and tangible results, Cozen O'Connor has rapidly grown to become one of North America's fastest-growing law firms. Offering full-service expertise in litigation, business law, and government relations, the firm serves a diverse clientele, including global Fortune 500 companies, growing middle-market firms, startups, and high-profile individuals. Founded in 1970, Cozen O’Connor has over 825 attorneys practicing internationally in 31 cities across North America and Europe. The firm is consistently ranked among the top 100 law firms in America and has received recognition from prestigious legal and business organizations such as Chambers & Partners, The American Lawyer, The Legal 500, and Best Lawyers. Cozen O'Connor is dedicated to excellence and strives to achieve the right results for its clients, no matter how complex or critical the legal challenges may be.
Cozen O’Connor is committed to employing a diverse complement of attorneys and staff, and to fostering greater inclusion in the legal profession. We understand the organizational effectiveness that comes from welcoming and valuing differences within the firm, and we know that assembling a team with a rich diversity of perspectives and experience is necessary to provide the highest quality legal service. We encourage candidates to apply and join us in this effort.
Cozen O'Connor actively welcomes applicants who have previously left the workforce and are looking to return to their careers. Gaps in experience are not penalized.
Cozen O’Connor is an Equal Opportunity Employer, including disabled and veterans.
