What are the responsibilities and job description for the Guest Experience Associate position at CP Cincy?
Description
Principal Objective of Position:
Responsible for assisting the management team to deliver The Guest experience as outlined in Book & Ladders Mission. To create an environment that exceeds expectations of current and future guests, vendors, and internal team through outreach, marketing, events, and leasing efforts.
Essential Functions:
- Strive for 100% occupancy by ensuring guest satisfaction and retention.
- Embody the Guest Experience by exceeding expectations and building lasting relationships.
- Utilize policies to understand guest needs and offer exceptional experiences.
- Conduct timely follow-up to meet leasing goals and assist current guests.
- Represent the community through onsite and offsite leasing and marketing efforts.
- Maintain accurate records and communication with guests regarding their lease.
- Ensure clubhouse operations and quick assistance to guests.
- Maintain cleanliness and sanitation of tour routes and model units.
- Understand and uphold all company policies, procedures, and expectations.
- Champion exemplary guest service and teamwork.
Other Responsibilities:
- Understand Equal Housing Opportunity requirements and regulations.
- Assist with annual apartment turn as needed.
- Participate in continuing education and training sessions.
- Ensure compliance with company policies and local, state, and federal laws.
- Perform other duties as assigned.
- Participate in Book & Ladder University as required.
Qualifications:
Education and Experience Required:
- One year previous experience in Student Housing industry.
- High school diploma or GED preferred.
Knowledge, Skills, and Abilities Required:
- Clear written and verbal communication skills.
- Organized and able to manage tasks effectively.
- Enjoy providing exceptional guest service.
- Proficiency in basic computer programs.
- Valid driver's license.
- Ability to work evenings and weekends as needed.
Preferred Qualifications:
- Extroverted with a positive attitude.
- Collaborative with internal team and community partners.
- Embody the Book and Ladder Culture and Pillars.
Work Environment and Physical Demands:
- Office work environment.
- Some sedentary work with occasional physical tasks.
- Routine use of standard office equipment.
- Ability to lift up to 20 lbs. occasionally.
- Local travel may be expected based on property needs.
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- customer service: 1 year (Preferred)
- student housing: 1 year (Preferred)
Ability to Relocate:
- Cincinnati, OH 45219: Relocate before starting work (Required)
Work Location: In person
Salary : $14