What are the responsibilities and job description for the Tenant Experience Coordinator position at CP Group?
About Us
CP Group, a vertically integrated commercial real estate and management firm, has been a leading owner-operator and developer of commercial real estate throughout the Sunbelt since 1986. Today, CP Group is the largest office landlord in Florida, Atlanta's largest private commercial property owner, and in the top 25 of largest office landlords in the United States.
CP Group brings an extensive track record and unparalleled market insight to advance investors' opportunities in the region's most dynamic markets. Headquartered in Boca Raton, Florida, the company has a corporate office in Atlanta and regional offices in Dallas, Denver, Jacksonville, Miami, and Washington DC.
Summary:
The Tenant Experience Coordinator serves as a resource for tenants in two Class-A office towers in downtown Miami, enhancing their overall experience and satisfaction in our buildings.
Essential Responsibilities:
- Serve as liaison between Property Management team and the tenants.
- Manage tenant appreciation gifts and recognition.
- Distribute Welcome Packages for new tenants.
- Distribute frequent tenant correspondence on the upcoming week's events and activities.
- Work with community businesses to develop discount programs with exclusive offerings for tenants.
- Greet tenants upon arrival daily from 8am - 9am as they enter the building
- Organize annual meetings with individual tenants to discuss concerns and suggestions that can benefit the organization's experience.
- Manage tenant contact list.
- Seek community outreach opportunities for tenants to engage with such as annual Toys for Tots holiday drives.
- Provide ideas, programming, and associated budget numbers for consideration with the Property Manager to establish a matrix of events and value-add services, etc. specific to the building's tenant mix
- Keep record of all tenant events and event attendance and feedback.
- Organize and distribute a monthly newsletter highlighting amenities, tenant discounts, and building events.
- Manage Property website, ensuring website and documents within Angus stay updated.
- Create and maintain the Company-provided tenant handbook and amenity guide brochure which outlines the contacts, communication tools, maps, Environmental Health initiatives, services, discounts, and amenities offered exclusively to tenants.
- Design flyers and graphics for upcoming events/promotions.
Qualifications:
- Minimum of 1-2 years of marketing, hospitality, or customer service experience.
- Proficient in Social Media, Mailchimp, Canva and PowerPoint.
- Social Media Experience: Facebook and Instagram business accounts.
- Ability to work independently, taking ownership over projects.
- Skilled communicator with great interpersonal skills and the ability to build and manage relationships.
- Excellent writing and grammar skills.
- Experience working in an account service or customer experience environment
Benefits:
We offer a competitive benefits package, including:
- Unlimited vacation, summer Fridays, and 9 company holidays
- Company-paid life and disability insurance
- Company-subsidized medical, dental, and vision insurance
- Voluntary insurance including supplemental life insurance, pet insurance, critical illness, accident, hospital, legal, and cancer insurance.
- 401(k) with company match
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