What are the responsibilities and job description for the Client Services Representative position at CP Payroll LLC?
About ConnectPay
ConnectPay provides comprehensive payroll and HR solutions tailored for small and medium sized
businesses. Focusing on simplifying payroll and ensuring compliance, ConnectPay offers
services that include payroll processing, tax compliance, benefits administration, and workers' compensation. Our employees are our most valuable asset, and we are dedicated to fostering a collaborative and supportive environment that empowers every team member to contribute to our growth and success.
Requirements:
- Review and process payroll across multiple states.
- Maintain meticulous attention to detail, accurately complete tasks under deadline.
- Update and maintain CRM system.
- Initiate ongoing client enrollment, education and onboarding.
- Effectively handle in-bound calls in a timely and friendly manner.
- Maintain confidentiality and acting with integrity while handling sensitive information.
- Perform other duties as assigned.
Qualifications:
- Ability to work with web-based applications.
- Excellent organizational and time management skills.
- Articulate communicator in a variety of settings.
- Extraordinary attitude with client service orientation.
- Ability to prioritize information by analyzing critical issues and drawing accurate conclusions.
- Act with professionalism and urgency.
- Operate a 10-key with speed and accuracy.
- Knowledge of bookkeeping or payroll functions helpful.
- Payroll Certification (FPC or CPP) a plus.
- Associate’s degree or equivalent.
