Senior Clinical Analyst

Company Description

Job Description

Responsibilities:

Perform Senior Analyst activities related to support for our acute care Midas application

1. System Implementation

• Regularly meets with users, vendors, and IS staff to develop/modify system specifications.
• Designs solutions for applications and prepares the appropriate documentation.
• Supervises development of test data, system testing and documentation for all phases of the application development life cycle.
• Performs Q/A on application functionality.
• Researches and resolves implementation-related Customer Support Center Tickets.
• Adheres to appropriate company Project Management standards.
• Ensures strict adherence to work plans, reporting all serious deviations to management.
• Oversees the training of users in operating procedures for application.
• Provides on call after hours support as required

2. System Maintenance/Support

• Researches and resolves Customer Support Center Tickets including major application upgrades.
• Adheres to Service Level and Change Management Policies.
• Provides on-call support as scheduled.
• Establishes and maintains regular communications with user community.
• Conducts data analysis and provides in-depth ad-hoc reporting which results in recommendations for system/process changes which impact the end-user and the enterprise
• Maintains all documentation of the Midas Care Management, Seeker and STATIT systems
• Evaluates procedures and operations as they relate to information technology and MIDAS system implementation processes

3. Administration and Oversight

• Provides technical support and guidance to other team members as required.
• Maintains Service Excellence principles.
• Prepares and promptly submits all routine and special reports.
• Interviews applicants for vacant positions as needed using appropriate interview techniques.
• Contributes to performance evaluation of junior staff members as needed.
• Keeps management well informed of activities, needs, problems.
• Performs other tasks as required by management.

4. Perform other duties as assigned.

Qualifications

Requirements
:

• Associate's Degree, Bachelor's Degree preferred
• 5 to 7 plus years of experience
• Five or more years of Clinical Information Systems experience in acute care, multi-facility setting supporting the Midas application or two or more of the following modules: Quality, Case Management, Risk Management, Patient Relations or Infectious Disease
• Experienced report writers or individuals who have worked with the application and have advanced functional knowledge of Midas would be considered for this position.
• Working knowledge of clinical system application design, development, implementation, enhancement, support methods and practices.
• Comprehensive working knowledge of clinical application analysis, design, build, deployment and modification as well as troubleshooting techniques.
• Ability to work with end users to determined software specifications, hardware requirements and process improvement workflows.
• Ability to create system documentation, project plans, test scripts and education materials.
• Working knowledge of project management methodology, ITIL and IS standards, change control, quality and system performance methods and metrics.
• Working knowledge of project and life cycle management methodology.
• General familiarity of end user business practices, concepts and terminology sufficient to support the clinical applications.
• Language proficiency in English, with excellent written and verbal skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.