What are the responsibilities and job description for the Aftermarket Technical Support Associate position at CPM Crown?
CPM Holdings, Inc. is a diversified leading global supplier of process equipment and engineered technologies that sustainably feed, fuel, and build a better world. With its growing family of 17 market-leading product brands, CPM serves a variety of industries including animal feed, consumer food, green energy, advanced materials and sustainable packaging. Founded in 1883, CPM has 1,700 employees across 36 facilities on 4 continents with presence in 150 countries. From the foods you eat to the fuels you require, CPM plays an important role in making the world more efficient and more sustainable. For more information, visit OneCPM.com.
Position Summary:
The Aftermarket Technical Support Associate role is responsible for CPM’s North American and Latin American customer accounts. The position is part of an industry leading aftermarket team and will focus on sales and relationships for the company with outside sales representatives and customers. Within this role the associate will work between the direct customers, outside representatives, and internal support teams to ensure CPM’s customers are taken care of in a quick professional manner.
Key Responsibilities:
- Increase aftermarket support and services for CPM’s equipment lines through clear communication and timely support
- Prepare sales quotes, sales order, and communications for aftermarket parts & services for CPM equipment via phone, email and internal systems
- Learn CPM equipment & market dynamics to remotely troubleshoot customer solutions and provide knowledgeable support of customer needs
- Build collaborative relationships with customers and CPM personnel
Key Functional Competencies:
- Customer focus, trustworthy, team player, results focused, adaptability, attention to detail, desire to learn
- The ideal candidate will have a minimum of 2 years of professional experience within sales, agriculture, mechanical engineering, or order fulfillment, as well as strong time management skills, ability to meet deadlines and a strong work ethic
Experience:
- Strong grasp of basic sales tactics and customer relations
- Exceptional communication (written and oral) skills
- Experience successfully managing multiple accounts simultaneously, collaboration and working successfully with multiple departments
- Previous technical, mechanical, or engineering experience is desired
Qualifications:
- Proficient with Microsoft programs including Word, Outlook and Excel
- Effective organizational, interpersonal and communication skills
- Technical knowledge base and the desire to learn more
- Dependability, attention to detail and the ability to follow and interpret procedures
