Vice President of Branch Operations

cPort Credit Union is currently seeking a dynamic team player for our Vice President of Branch Operations position. The VP of Branch Operations will be responsible for efficiently and effectively leading, directing, and coaching Branch Managers and their staff to provide the best financial experience while driving the values and strategic objectives of cPort Credit Union. Reporting to the SVP of Member Experience, the VP of Branch Operations will ensure the consistent application of credit union policies and procedures across all five, soon to be six, branch locations and the organization’s eBranch. The VP of Branch Operations will also promote the products and services of the credit union and seek revenue, deposit, and loan growth opportunities through community involvement that aligns with cPort’s core values and organization goals. This is an excellent opportunity for an experienced bank or credit union leader to make an impact in a vibrant, growing, and high-performing financial institution.

Essential job functions include :

• Maintain efficient credit union operations.
• Analyze and implement areas for improvement to enhance member service and credit union productivity.
• Develop, propose, and implement program strategies and policies to increase member value and improve the credit union’s competitiveness.
• Work with Compliance department to maintain comprehensive and current knowledge of state and federal regulations and to ensure that the credit union’s policies and procedures are compliant with all applicable regulations.
• Maintain current knowledge of general economic conditions and industry trends, providing timely feedback to the Executive Leadership to allow the credit union to react competitively.
• Maintain a highly motivated, well-trained staff. Provide mentoring and coaching to support and develop managers and staff to achieve their professional goals.
• Oversee the development and monitoring of performance standards and ensure consistency of performance standards across all branches.
• Coach staff in product knowledge and relationship building techniques to ensure the highest level of service to members.
• Encourage and develop cooperation among staff members to foster teamwork and ensure excellent member service.
• Maintain communication with SVP of Member Experience and CEO about departments’ activities, needs, and problems.
• Identify opportunities for improvement and analyze solutions taking into account multiple perspectives.

Requirements

Benefits

cPort Credit Union takes pride in providing our members with exceptional personalized service in a friendly, team-oriented environment. We offer competitive wages, bonus and wellness programs, and an excellent benefits package to full-time employees including health insurance, vision, dental, life insurance, 401k, paid holidays, vacation time, sick time, parental leave, tuition reimbursement and career advancement opportunities.