Customer Service Tech Hero

Customer Service Tech Hero

As a member of the largest mobile device repair service provider in North America, CPR Roseville is looking to expand by hiring a Customer Service Tech Hero.

In this role, you will handle diagnosing and performing repairs on a wide range of devices including phones, computers, tablets, network devices, etc. as well as documenting the repair, building positive relationships with customers and providing solutions through retail products and or repairs.

Technical Skills

Basic Repair experience with a wide range of devices: phones, computers, tablets, network devices, etc. (preferred, but not required)

Proficient in soldering (preferred, but not required)

Ability to research repair techniques for new or uncommon devices

Ability to troubleshoot Window and Mac Operating Systems

Ability to troubleshoot home network setup

Business Skills

Must have high attention to detail and working knowledge of how electronics operate

Proficient in using hand tools in a small space like mobile phones and tablets

Ability to work independently

Excellent verbal and written communication skills

Ability to cross-train other employees

Resourceful and motivated with a desire to learn

Proficient with Microsoft Office and email communication

Maintain a clean, professional appearance and work station

Maintain store inventory of parts and accessories

Consistently and accurately use the Point of Sale (POS) system to enter, track, and close all client transactions

Maintaining the privacy and confidentiality of all client data

Customer Service

Personable, solution-based skills

Provide exceptional customer service

Ability to communicate effectively and professionally with customers over the phone, via email, and in-store

Effectively and professionally handle customer complaints

Education

High School Diploma or higher

Job Type

Full-Time up to 40 hours per week. Plus commission and bonuses.

Performance Metrics

For performance evaluations, the following will be considered

Attendance and promptness

Compliance with policies and procedures

Satisfactory performance of the duties and responsibilities listed above