Electronics Repair Technician/Customer Service Representative

CPR Cell Phone Repair of Dallas

CSSR/ERT Job Description

Customer Service Sales Representative

As a CSSR in a CPR Cell Phone Repair location, you hold responsibilities that are critical to the success of the store. You are personally responsible for the customer service experience. It is your responsibility to assist any customer that comes through the door in a professional and timely manner. You will handle the entire front end of the store. Cleaning and restocking inventory fall under this category. All phone calls and email inquiries fall under your jurisdiction, although you may need to seek assistance from your technical team to answer some of the more technical questions. You should be monitoring trends alongside the lead technician on defective parts, repeated re-repairs, and broken parts. Being mindful of numbers and setting revenue goals is important.

Skill Requirements- (Salary – To be decided based on experience and qualifications) Ability to oversee multiple areas of the operation at once, delegate, and maintain efficiency.

• Ability to develop and support a consistent and efficient workflows
• Ability to monitor trends in all areas of the store: Sales, Repairs, Warranties, Part defects, Etc.
• Proficient with POS System and balancing the cash register
• Ability to reach sales goals and desire to exceed sales goals.
• Exceptional customer service skills and a passion to help people.
• Some understanding of technical “lingo”
• Ability to Up-sell, Add-on, and Close Sales
• Good understanding of our disclaimers/policies/procedures
• Good understanding of our in-store warranty system
• Ability to answer email inquiries effectively through email scripts, individualized touch, and promptly.
• Ability to answer and communicate effectively with customers over the telephone, build value, educate on available products, offers, and services. Have the persuasive ability to gain buy-in by creating an appointment and gaining their contentment to come into the store.
• Ability to handle B2B accounts and keep them organized (Passed down from outside sales/owners)
• Ability to effectively handle customer complaints, deescalate customers and creat a world class customer experience.
• Handle Email Estimates Requests
• Assisting the Assistant Manager and Store Manager
• Maintaining Store Inventory of Accessories/Devices/Parts/Any Products or Services Added
• Maintaining quality store appearance, organization, and attention to details.

Electronic Repair Technician Full Time

As an ERT, it is your job to stay up to speed on newly released and upcoming technology in the industry through training, research, and a passion to continue to learn about the technology industry. This will ensure that your team is prepared to repair these devices when they arrive at your location for the first time. A technician should not only be able repair any device that comes through the door, but you should also be comfortable with cross training other employees.

Skill & Requirements– (Salary – To be decided based on experience and qualifications)

• High School Diploma and some college or technical training. You MUST have a resume in order to be considered, as we are looking to fill this position quickly, Having a well laid out summary of your experience only helps when reviewing candidates.
• Proficient in soldering
• Experience with wide range of device repairs: Phones, Laptops, Gaming Systems
• Proficient with Microsoft Office and email communication
• Experience with a Point of Sale Systems and opening and closing procedures
• Good vision with or without corrective lenses/glasses
• Organization skills
• Ability to work independently and lead a team
• Knowledge of all available tools and equipment in the work area and how they are operated.
• Ability to recognize trends in the repair industry
• Ability to cross-train other employees.
• Knowledge of parts suppliers and how to order and Inventory management and control
• Sales experience

Job Type: Full-time

Pay: From $13.00 per hour

Expected hours: 35 – 45 per week

Job Type: Full-time

Pay: From $13.76 per hour

Benefits:

• Employee discount
• Paid time off
• Referral program

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Weekends as needed

Supplemental Pay:

• Commission pay

Experience:

• Electronics Repair: 1 year (Required)
• Retail sales: 1 year (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Sherman, TX 75092 (Required)

Ability to Relocate:

• Sherman, TX 75092: Relocate before starting work (Preferred)

Work Location: In person

Salary : $13 - $14