Cell Phone Repair - Mobile Phone Technician

Job Title: Entry Repair Technician / Sales Associate - CPR Cell Phone Repair

We’re looking for someone eager to learn and ready to contribute to our team. While no prior experience is required, if you’ve worked with electronics or phones before, that’s a bonus. We’ll teach you how to repair a variety of devices on the job, including iPhones, Samsung Galaxy's, Motorola's, Gaming Systems, Computers, Drones, and more! What’s most important is that you enjoy working with people, have a positive attitude, and can communicate clearly with customers. If you’re good at helping people and enjoy working with technology, you’ll fit right in.

About Us:

At CPR Cell Phone Repair, we take pride in providing fast, quality, and affordable repair services, all while creating a friendly and welcoming environment for our customers. We’re looking to add an enthusiastic, customer-focused individual to our team as an Entry-Level Repair Technician.

Key Responsibilities:

• Assist customers with device repairs, providing a positive and supportive experience.
• Learn to diagnose and repair various electronic devices, focusing on smartphones and tablets.
• Communicate effectively with customers, explaining repair processes and options.
• Help customers recover important data from devices they thought were beyond repair—there's nothing quite like the satisfaction of saving their information!
• Engage in sales opportunities by recommending accessories and additional services to enhance the customer experience.

What We’re Looking For:

• A friendly, approachable demeanor with excellent communication skills.
• A desire to learn and develop technical skills in electronics repair.
• A proactive attitude with a focus on customer satisfaction.
• Basic understanding of electronics or previous customer service experience is a plus, but not required.
• A sales-oriented mindset, with a willingness to promote our services and products.

Training and Development:

We believe in investing in our team! As an Entry-Level Technician, you will receive hands-on training in:

• Device diagnostics and repair techniques
• Customer service best practices
• Sales strategies and product knowledge
• Data recovery methods and troubleshooting
• Continuous professional development opportunities to help you grow in your career
• Repair certifications for Apple, Samsung, Wise, Google, and many others

Career Advancement:

For those with high-level professional repair experience, we also have a separate listing for a Master Technician position. If you’re looking to advance your career and take on more complex challenges, we encourage you to check that opportunity as well!

Join us and be part of a team that values your contributions, supports your growth, and celebrates the joy of helping customers! If you’re ready to start your journey in the tech repair world, we’d love to hear from you.

Compensation:

• Base rate paid as hourly with bi-weekly pay schedule
• Overtime hours available, paid at time and a half
• Commission for Accessories / Repair Services sold (Avg $325/month)
• Tips received on Credit Card Terminal (Avg $250/month)
• Health Insurance Plan covered by employer
• 401(k) retirement plans with 4% employer match
• Vacation and Sick time

Pay range depends on previous experience with repairs and customer service, and includes commissions and tips.

Apply Today!

Locations available in Plano, Allen, and Denton

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• No nights
• Overtime
• Rotating weekends
• Weekends as needed

Supplemental Pay:

• Commission pay
• Overtime pay
• Tips

Application Question(s):

• Do you have any experience repairing electronic devices currently? If so, which models of devices and what repairs are you comfortable with? How did you learn to complete these repairs?
• If a customer is unsure about adding an extra service, such as a battery replacement with their screen repair or a case to protect their phone, how would you approach the conversation to help them decide?
• How do you explain technical concepts or issues to someone who may not be familiar with the technology?

Work Location: In person

Salary : $45,000 - $50,000