Field Service Engineer PLC Controls Data Center Builds

Job Title: Field Service Engineer
Location: Hackettstown, NJ
Reports to: Director of Field Services
Job Type: Full-Time
Salary Range: $125,000 - $150,000 annually, plus bonus

Job Overview

We are seeking a skilled and motivated Field Service Engineer to support and maintain customer operations nationwide. This hands-on role includes troubleshooting, servicing, and commissioning equipment at various client locations. As a critical member of our service team, you'll deliver high-quality technical solutions, prompt issue resolution, and outstanding customer support. Ideal candidates possess strong expertise in power systems and industrial controls, paired with a commitment to excellence in customer service.

Key Responsibilities

Field Service Support:

• Perform installation, troubleshooting, maintenance, and repair of power systems, electrical equipment, and industrial controls.

• Commission complex power systems to ensure operational readiness and compliance with customer specifications.

• Support system startups, programming, testing, and calibration of PLCs, SCADA systems, transformers, circuit breakers, and switchgear.

• Conduct thorough system inspections and diagnostics, providing timely, effective solutions.

Customer Interaction & Support:

• Serve as primary technical liaison during on-site visits, addressing customer inquiries and technical concerns.

• Foster and maintain strong customer relationships to ensure satisfaction and partnership longevity.

• Train customers on equipment operation and maintenance to enhance system management capabilities.

• Document test results, service activities, and provide detailed system performance reports.

• Ensure finalization and accuracy of "as-built" documentation and record keeping.

Operational Efficiency:

• Coordinate with fellow engineers and internal teams to efficiently schedule service calls.

• Accurately maintain service records, including work performed, inventory management, and time tracking.

• Utilize remote troubleshooting technologies when possible to minimize equipment downtime.

Health & Safety Compliance:

• Adhere strictly to company safety guidelines, OSHA standards, and industry regulations.

• Promote best safety practices, conduct audits, and participate regularly in safety training.

• Maintain current certifications aligned with company and industry safety standards.

Ongoing Improvement:

• Stay current on advances in power systems technology and industrial control methodologies.

• Assist in developing Standard Operating Procedures (SOPs) and contribute to continuous process improvements.

• Provide feedback on market trends, technical challenges, and suggestions to enhance service offerings.

Qualifications

Education:

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related technical field.

• Certifications such as NFPA 70E, OSHA 30 are beneficial.

Experience:

• 5-7 years’ experience in field service engineering, specializing in power systems, electrical equipment, or industrial controls.

• Expertise in commissioning, testing, and maintaining complex power infrastructures.

• Hands-on experience with PLCs, SCADA, circuit breakers, transformers, low/medium voltage switchgear, and protective relay systems.

Skills & Competencies:

• Advanced technical troubleshooting and problem-solving capabilities.

• Proficiency in field service management software, ERP systems, and Microsoft Office suite.

• Excellent communication skills, capable of clearly explaining complex technical issues.

• Self-starter with strong organizational and prioritization skills, capable of managing tasks independently.

Other Requirements:

• Frequent travel with overnight stays nationwide required.

• Valid driver's license with a clean driving record.

• Strong commitment to safety and customer satisfaction.

• Familiarity with industry-standard testing equipment (multimeters, breaker test sets, protective relay test sets).

• Ability to interpret and annotate electrical schematics, diagrams, and related documentation.

Extra Competencies:

• Experience with low and medium voltage power systems and industrial control equipment.

• Familiarity with system integration and programming of PLC, CAD, EPMS, and SCADA platforms.

• Proficiency in generating detailed reports and documentation.

Why Join Our Team?

• Be part of a dynamic, growing organization that values your expertise.

• Competitive compensation and benefits package including health insurance, retirement plans, and paid time off.

• Opportunities for professional growth, training, and certifications.

• Collaborative, team-oriented environment where your input and contributions matter.