What are the responsibilities and job description for the Intern-College-Customer Resolutions & Solutions position at CPS Energy?
We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!
Summer 2025 Internship Cohort
Application deadline : March 14, 2025
Location : CPS Energy Headquarters 500 McCullough Ave, San Antonio, Texas 78215
- Current college transcript is required for the application
Pay Grade
Temporary
Position Summary
The CPS Energy Internship Program is designed to meet the industry’s rapidly changing workforce needs by providing local San Antonio college students with public utility career experience. Through the internship program students are paired with a mentor to acquire meaningful hands-on experience that expands their understanding of how the industry works and exposes them to essential skills they must acquire or develop to be successful. The internship is not only meant for the intern to learn how to perform, but to also understand the rationale behind the strategies that are being used.
Customer Resolutions & Solutions intern will be part of a 24 / 7 / 365 organization and will help provide process and analytic support between System Operations and various customer facing roles, primarily but not limited to emergency electric and gas events. They will help establish reports for impactful, major, and emergency events to Customer Strategy, Corporate Communication, Government Relations, Gas, Electric Delivery Services, Energy Supply, Products & Services, and any other customer escalation across the company. They will help document and develop procedures and providing analytical support and reports for various projects, programs and portfolios to project managers, program / project team leaders and other internal and external stakeholders as assigned.
Tasks and Responsibilities
Minimum Skills
Personal Computer Usage
Minimum Knowledge and Abilities
Working knowledge of Microsoft Office.
Must be currently enrolled in a related discipline.
A minimum GPA of 2.5.
Must currently reside within 120 miles of CPS Energy Headquarters.
Demonstrated leadership potential.
Self-motivated and results oriented.
Exceptional communication skills.
Effective networking skills.
Demonstrated critical thinking and problem-solving skills.
Demonstrate an interest in a career applicable to the utility industry.
Participate in full-time employment with CPS Energy.
Attend all activities sponsored by CPS Energy during employment.
Pass a drug test and background screen prior to employment with CPS Energy.
Submit application, resume, transcripts.
Preferred Qualifications
Competencies
Communicates Effectively
Learning Quickly
Serving Customers
Delivering High Quality Work
Adapting to Others
Minimum Education
Must be a college student; currently enrolled in a related discipline
Required Certifications
Working Environment
Indoor work, operating computer, manual dexterity, talking, hearing, and presenting. Use of personal computing equipment, phone, multi-functioning printer & calculator. Ability to travel to & from meetings, training sessions or other busi-related events.
Physical Demands
Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator.
CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.
