What are the responsibilities and job description for the Customer Service Assistant position at CPS HR Consulting?
Job Summary
CPS HR Consulting is seeking a highly motivated and detail-oriented individual to fill the role of Library Associate. As a key member of our team, you will be responsible for delivering exceptional customer service, managing library operations, and providing programs and services to diverse populations.
Key Responsibilities
Requirements
CPS HR Consulting is seeking a highly motivated and detail-oriented individual to fill the role of Library Associate. As a key member of our team, you will be responsible for delivering exceptional customer service, managing library operations, and providing programs and services to diverse populations.
Key Responsibilities
- Provide frontline customer service, answering reference questions, readers' advisory, and technology inquiries.
- Perform circulation tasks, including checking materials in and out, shelving, shelf-reading, and updating patron accounts.
- Develop and implement programs for adults, youth, and families, including preparing materials, facilitating activities, and clean-up.
- Maintain a clean and organized library environment, ensuring that all areas are accessible and welcoming to patrons.
Requirements
- Bachelor's degree preferred; Associate's degree or equivalent combination of experience required.
- One year of progressively responsible public service, library, or related field experience.
- Excellent oral and written communication skills.
- Ability to work effectively with diverse populations, including children, teens, and adults.
- Familiarity with standard library operating procedures, methods, and philosophies.
- Knowledge of literature, media, and library services.
