Application Engineer

Applications Engineer (Hybrid – Upstate NY)

Location: Hybrid within Upstate NY (Preferred offices in Syracuse, Buffalo, or Albany)

Salary Range: $85,000 – $95,000

Our client is a well-established and highly respected professional services organization supporting a network of high-performance users across more than 30 practice groups and dozens of critical software platforms. They maintain a lean, agile IT department where every contributor plays a direct role in keeping business-critical applications running smoothly.

This role supports a high-demand internal user base that requires rapid issue resolution, customization, and lifecycle support for more than 80 internal applications – spanning core legal systems, CRM, HRIS, accounting tools, and more. The team’s motto: we are the last stop for troubleshooting – no waiting on vendors if it can be solved in-house.

What You’ll Do

• Act as a Subject Matter Expert for a wide range of off-the-shelf applications (practice group and firmwide).
• Provide advanced troubleshooting and end-user support – escalating to vendors only when absolutely necessary.
• Manage full application lifecycle: patching, updates, customizations (especially XML-based), and documentation.
• Coordinate testing and implementation of system upgrades; maintain licensing and version control.
• Collaborate cross-functionally to evaluate existing software for potential improvement or replacement.
• Configure and deploy updates via tools such as PDQ Connect, using Group Policy Objects (GPO) and custom XML files.
• Support hybrid infrastructure environments, especially in M365 (with an emphasis on Exchange Online) and Azure AD.

Ideal Candidate Profile

• 8 years of IT experience in application support roles – preferably in high-pressure professional services environments.
• Comfortable working closely with demanding, high-performing internal users (e.g., attorneys or executives).
• Proven ability to manage complex application environments with little to no vendor dependency.
• Demonstrated expertise in:
• Microsoft 365 suite (especially Exchange Online, Intune, Purview)
• Hybrid Azure AD environments
• PowerShell scripting, automation concepts, XML editing, and Group Policy configurations
• Capable of managing simultaneous priorities while maintaining strong documentation and operational discipline.
• Flexible, trainable, and highly collaborative, with excellent people skills and a sense of ownership.
• Prior experience in a law firm or legal services environment is a strong plus and will earn priority consideration.

Work Environment & Location

• Hybrid role – preferred candidates will be located within commuting distance of Syracuse, Buffalo, or Albany, NY.
• Other locations (e.g., Rochester or White Plains) may be considered depending on space and team fit.
• Team schedules vary: most staff are in-office 3 days per week, but remote flexibility exists depending on skills.
• Occasional after-hours support may be required for major rollouts or patches.

This position is ideal for someone who wants to grow technically and professionally—especially those who have moved beyond helpdesk support and want to expand their application support and strategic impact.

Education & Background

• Bachelor’s degree in Computer Science or related field is welcome but not required.
• Equivalent professional experience in application support roles is considered equally or more valuable.

Why Join?

• A culture that values technical ownership, team collaboration, and autonomy.
• Direct line of impact on firm operations—your troubleshooting, speed, and insights make a difference.
• A committed, close-knit team that respects the contributions of every member.

If you're ready to step into a dynamic applications support role where you'll be trusted to own issues, customize tools, and make meaningful improvements without red tape—apply now and become a critical part of a fast-moving, mission-driven technology team.

CPS Recruitment is an EOE