Guest Experience Representative

POSITION SUMMARY:

As a Guest Experience Representative at Coors Field, you will enhance the fan experience by providing outstanding customer service at the entry gates or in seating areas. This seasonal role involves ticket scanning, directing guests to seats, answering inquiries, and assisting guests with special needs. A friendly and approachable attitude, along with the ability to manage crowds in a fast-paced environment, is essential.

DUTIES & RESPONSIBILITIES:

• Greet guests, answer questions, and provide directions.
• Assist guests with disabilities by directing them to proper entrances or Guest Relations for assistive devices.
• Validate and scan tickets for entry, ensuring they are valid for the event.
• Screen for prohibited items and manage claim checks for items not allowed in the ballpark.
• Maintain crowd control, especially during high-traffic times, and direct guests to their seats.
• Inspect areas for safety hazards and report concerns to the supervisor.
• Monitor alcohol consumption, report intoxicated or disruptive guests, and follow T.E.A.M. (Techniques for Effective Alcohol Management) guidelines.
• Help guests with ticket issues by directing them to the Guest Experience Center.
• Walk through seating areas to monitor guest safety, including responding to potential injuries or altercations.
• Assist with emergency evacuations, directing guests safely out of the ballpark.
• Adhere to Coors Field policies and customer service standards C.A.R.E.S. program (Courteous, Aware, Responsive, Experience Focused, and Smile, Please & Thank You, as it represents the key elements of providing excellent customer service).
• Rotate roles as needed and stay at your assigned post unless on break.

JOB REQUIREMENTS:

• High school diploma or equivalent preferred.
• No previous experience required.
• Excellent verbal communication skills.
• Punctual with consistent attendance, available for at least 50% of events or all weekends.
• Must be able to work well in a team and communicate effectively with the public.
• Ability to obtain and maintain TEAM (Techniques for Effective Alcohol Management) certification.

WORK SCHEDULE:

Part-time, seasonal role with hours varying by event.

PHYSICAL REQUIREMENTS:

• Ability to work in various weather conditions (sun, rain, wind, cold, heat).
• Stand for up to 6 hours and walk frequently around the ballpark, including navigating stairs and aisles.
• Clearly communicate directions and assist in emergencies, including evacuations.
• Lift, bend, and assist guests with seating or retrieving items.
• Operate a ticket scanner and inspect bags for prohibited items.
• Respond to safety concerns, including injuries or incidents in crowded areas.
• Remain calm and focused during high-stress or emergency situations.

COMPENSATION & BENFITS:

PAY: $18.81 per hour

Our seasonal Event Services team members enjoy:

• Flexible work schedule. Employees choose their shifts and can earn incentives or additional compensation for specific shifts
• Employee assistance program focused on Mental Health Support, Life Coaching Services, Work-Life Resources, Legal Referrals, Financial Consultation, Personal Assistance, and Medical Advocacy for employees and their immediate family members
• Colorado Secure Savings IRA
• Sick time
• Discounted tickets
• Discounts at Dugout stores
• Recognition Program

 Disclosure statement:

Please note that all benefits are subject to eligibility requirements and the terms of official plan documents, which may be modified or amended at any time. While our philosophy is the same everywhere, benefits may vary by work location.

APPLICATION PROCESS:

Applications will be reviewed on a rolling basis

The estimated time to complete the recruitment process will be between January 31, 2025 and February 28, 2025.

EQUAL OPPORTUNITY EMPLOYER:

Rockies baseball is for everyone! We pride ourselves on hiring, developing, and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants and employees will receive consideration for employment or promotion without regard to race (including, but not limited to, traits historically associated with race, such as hair texture and length and/or protective hairstyles), color, national origin, gender identity, gender expression, sexual orientation, familial status, marital status, ancestry, age (40 ), creed, religion, disability, veteran status, pregnancy/childbirth and related conditions, or any other category or activity protected by law. In addition, we will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities in compliance with the ADA. All employment and promotion decisions will be decided on the basis of qualifications, merit, and business needs.

Salary : $19