Customer Relations Manager

Crabapple Landscapexperts

Customer Relations Manager

Full-Time Opportunity

Alpharetta, GA - North Branch

Join our exceptional team and take your career to new heights at Crabapple Landscape Experts! We seek a Customer Relations Manager to work from our Alpharetta, GA, North Branch. With over 30 years of successful operations, Crabapple is a proudly privately owned company with a dedicated team of professionals committed to enhancing our customers' outdoor environments.

We are recognized as one of Atlanta's top five locally owned landscape firms. As a leading landscape management company, we proudly collaborate with community HOAs, senior living facilities, corporate campuses, multi-family housing communities, and commercial properties. This is an excellent opportunity for growth and development in a supportive and dynamic environment.

Responsibilities:

· Uncover customer's points of need and develop solutions.

· Effectively build and maintain trust-based professional relationships.

· Establish, communicate, and maintain site budgets outlining annual customer budgets.

· Be proactive in identifying and selling potential up-sale opportunities to enhance or resolve problems on client sites.

· Initiate and conclude renewals for grounds maintenance contracts for customer retention.

· Work quickly and operate with a high sense of urgency.

· Work well with all team members, leveraging their expertise with yours.

· Work with the operations team to ensure a high standard of quality.

· Gather and analyze customer needs and interests.

· Build strong business relationships and provide solutions to challenges.

· Deliver timely and accurate reports regularly.

· Support the mission, goals, and strategies of Crabapple.

Qualifications:

· Proven talent for cultivating relationships with good organizational habits.

· CRM software experience

· Excellent communication skills

· Microsoft Office is a must

· Strong oral and written skills

· College degree preferred (Horticulture, Arboriculture, Landscaping, Marketing, Business Management, Landscape Design, etc.), but will consider proven experience in the landscaping industry instead of a degree. Experience should be at least 2 years of experience in the landscaping industry.

· Valid Georgia driver's license and good driving record

· Must have experience in outside sales experience

Work Conditions/ Essential Functions:

• Will be required to work in a non-climate-controlled environment.
• Ability to walk and/or stand for long periods.
• Manual, labor-intensive position, requiring lifting of up to 50 lbs.
• Needed to work around heavy equipment and other vehicles regularly.

Benefits: We proudly offer the following benefits package to our Team Members.

• Medical – HDHP and PPO Options
• Dental
• Vision
• Short Term Disability
• Term Life Insurance
• Accident Care
• Critical Care
• 401k with Employer Match
• PTO – Paid Time Off
• Paid Holidays

Core Values: At Crabapple, we base our actions on the following core values and request the same from all Team Members:

• Work With Purpose
• Actions Speak Truth
• Be Involved
• Team Effort
• Excited To Work

Benefits:

• Competitive Salary
• Medical
• Dental
• Vision
• Paid Time Off
• Paid Holidays
• Commission
• 401K match
• Basic Life insurance
• Voluntary Life insurance
• Opportunity for advancement

Traditional Physical Requirements:

· This job is in the landscaping industry.

· It is an indoor/outdoor job requiring working at a desk using a computer and being exposed to unknown weather conditions.