What are the responsibilities and job description for the Technical Support Analyst I position at Cracker Barrel?
WHY CRACKER BARREL
What is it like to work at Cracker Barrel? It feels like...
- Care beyond the table - At Cracker Barrel, we are a team. From the moment you join Cracker Barrel, you should feel cared for, confident in your role and like you belong.
- Opportunities to fill your cup - Here at Cracker Barrel, we believe in providing opportunities for growth and development and setting you up for success within our walls and beyond. From day one, you'll have hands-on, role-specific training and the ability to engage in peer-to-peer learning.
- A warm welcome - For five decades, we have focused on creating a Pleasing People® brand that inspires a "home away from home" feeling for each other and our guests. We work hard to inspire a sense of belonging that continually motivates our teams - from the newest to the most tenured employees.
Serving up the care - and career - you crave.
WHAT YOU'LL DO
Provides support to all field users by answering telephone calls regarding technical, hardware, and software issues. Troubleshoots problems for stores. Provides a high level of customer service to answer questions, implement solutions, or determine appropriate resource. Builds knowledge and skills necessary for answering and solving field user issues. Assists with special projects as directed.
Provides support to all field users by answering telephone calls regarding technical, hardware, and software issues. Troubleshoots software and hardware problems in stores and for remote users including issues related to systems such as POS, back office, PFG ordering, payroll processing, credit cards, gift cards, etc. Provides a high level of customer service and utilizes provided knowledge bases to resolve issues. Refers problems not within scope of expertise to appropriate resource. Familiarizes and learns new software prior to deployment to field users. Remains up to date on current technologies and configuration of remote locations. Assists with part or all of projects as assigned throughout Information Services or other departments.
WHAT YOU'LL NEED
WHAT'S IN IT FOR YOU
ABOUT US
For more than 50 years, we have committed to serving up a sense of warmth and hospitality across hundreds of stores across the country. We believe in providing opportunities for growth and development for our 70,000 plus team members and take pride and comfort in that enduring Cracker Barrel hospitality. It's something our employees and guests can count on now and into the future as we welcome new employees, guests, and experiences. Just like uncovering a delightful find in our stores, there is potential for discovery and fulfillment in every job at Cracker Barrel.
PURSUE THE CAREER YOU CRAVE-APPLY NOW
Cracker Barrel is an equal opportunity employer.
Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.
