What are the responsibilities and job description for the Service Coordinator position at Craft & Technical Solutions?
We have partnered with a Global Leader in innovative and reliable maritime equipment, as a Service Coordinator supporting our offshore wind operations. They manufacture highly reliable, innovative, and customized lifesaving equipment, deck equipment, and handling solutions. This is a hands-on, customer-facing role for a technical expert who thrives in a dynamic, collaborative environment. We are seeking a genuine, well-rounded individual who can act a product expert addressing technical questions.
Key Responsibilities:
- Coordinate and schedule service operations onboard vessels and offshore installations
- Prepare and process customer quotations, government bids, purchase orders, and changes
- Act as a primary point of contact for customer inquiries, providing timely and professional support
- Support service engineers with job preparation and execution, including briefing and debriefing
- Maintain and organize job documentation, service reports, certificates, and records in the ERP system
- Manage invoicing, billing summaries, KPIs, accruals, and closure of service projects
- Handle expense reports and timesheets for field service teams
- Follow up with clients for feedback and satisfaction surveys
- Assist sales and project teams in executing service-related contracts
- Support internal process improvements and uphold quality, safety, and strategic standards
- Must be familiar with invoicing, order taking & processing
- High school diploma (required); additional technical or maritime background is a plus
- Experience in coordinating field service or offshore personnel strongly preferred
- Strong organizational and multitasking abilities with attention to detail
- Proficiency in Microsoft Office and aptitude for ERP systems
- Excellent written and verbal communication skills
- Comfortable working across departments and with international teams
- Familiar with invoicing, order processing, and customer service best practices
- Work closely with international teams and gain broad exposure across operations and sales
- Opportunities to contribute ideas for improvement and shape service processes
- Competitive compensation.
- Flexible hours and a dynamic work environment
- 401(k) with Company match.
- Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered.
- Paid Company holidays and paid Personal Time Off (PTO).
- Opportunity for continuous learning and career growth.
