What are the responsibilities and job description for the MSP Help Desk position at CrafTech Computer Solutions?
We are a close-knit team of around 15 dedicated professionals who work together to achieve our goals. Our collaborative spirit drives us to continuously improve and acquire new skills, keeping pace with the fast-evolving IT industry. As our team grows, so does our vibrant company culture. We are excited to welcome new team members who share our values of integrity, accountability, resourcefulness, and a strong customer focus. Join us and be part of a team that values teamwork, innovation, and excellence.
Tasks
We need a seasoned IT professional who thrives on solving technical challenges with precision and creativity. This in-office position requires someone who is detail-oriented, highly analytical, and able to work independently while maintaining a strong team dynamic.
Requirements
- Provide expert-level technical support to clients in a fast-paced environment
- Troubleshoot and resolve hardware, software, and networking issues efficiently
- Document client interactions and technical solutions accurately
- Develop and maintain in-depth technical expertise to provide specialized support
Benefits
What You Bring :
Proven experience in IT support (Level 2 or 3), backed by hands-on job experience
Microsoft Windows server Installation & Configuration
Virtual environments - Hyper-V & VMware
Active Directory, DHCP, DNS, etc. troubleshooting skills
Office 365 / SharePoint / Azure
Familiar with different types of firewalls
Installation & Configuration Firewalls & Switches
Network Cabling
Backup & Disaster Recovery
Experience with VOIP systems
Network Security - HIPAA & PCI / CyberSecurity compliance a plus
Familiar with RMM suites; preferably ConnectWise Manage & NinjaOne
Strong analytical and technical skills with a problem-solving mindset
Attention to detail and a commitment to resolving issues the right way the first time
Ability to work in a structured, professional, and onsite team environment
CrafTech Computer Solutions is an IT company located in Media, PA with a secondary location in Aston, PA. We have recently celebrated 34 years in business. We provide managed IT services to small and mid-sized businesses mainly in the PA, DE, NJ area but also across the U.S. Our company mission is to solve business problems by providing world-class information technology products and services through a team of highly motivated professionals committed to excellence. Our goal is to create an unmatched relationship with our clients, in order for them to become our business partners, trusting our recommendations to help their business grow.