What are the responsibilities and job description for the Technology Program Manager position at Craig Bradford Associates?
CANDIDATES MUST HAVE EXPERIENCE IN ERP IMPLEMENTATION
THIS IS NOT A FULLY REMOTE OPPORTUNITY
HYBRID IN Dallas, TX, Arlington, VA, Chicago, IL, NYC or Jersey City, NJ
The Technology Program Manager, Meetings & Events position is responsible for driving the design and delivery of new innovative solutions for a global brand. This position requires strong project management acumen, using standard agile and / or waterfall PM techniques to ensure technology reaches its intended audience as efficiently as possible. You must be able to support or own project planning, define scope, execute against plans, meet milestones and commitments, and deliver on time. The Technology Program Manager, Meetings & Events focuses on delivering key results against strategic program objectives while reporting progress to leadership and other key stakeholders.
Overview of Duties and Responsibilities
- Technical Program Management – Curating and maintaining an innovative technology stack to support the company’s Meetings and Events program, with a strong focus on successful project delivery and customer satisfaction.
- Project Management – Lead and support project and product managers in the implementation of new, and customization of existing technologies that require major changes, ensuring timely program delivery. Own the prioritization of features and testing cycles for new solutions and work closely with the Event Technology Specialist on existing applications.
- Support of M&E Technology Strategy – Assisting the Event Technology Solutions Manager in developing a long-term M&E technology program that aligns with the broader Travel, Meetings and Events initiatives. This role involves ensuring timely delivery of project deliverables and keeping stakeholders informed.
- Continuous Improvement – Collaborating closely with the M&E operational teams to implement tools, controls, and mechanisms into standard operating procedures. This will drive improved program and policy compliance, optimize processes, and enhance customer experience.
- Customer Relationship - Build and maintain strong internal relationships with key stakeholders across the organization. Communicate proactively, concisely, and clearly utilizing Amazon writing standards.
- Customer Satisfaction – Work closely with customers during the testing and post-deployment phases of projects to ensure our products fully meet their needs.
Overview of Desired Skills & Qualification
