What are the responsibilities and job description for the Customer Service and Sales Representative position at Craig Frames LLC?
Company: Craig Frames, LLC
Position: Customer Service and Sales Representative
Location: Ithaca, MI
Schedule: 5 Days/week
Hourly Wage Range: $16-18 / Hr
Reporting to: Marketplace Manager
The Opportunity:
As Customer Service and Sales Representative, you will implement strategies that help build healthy relationships with customers. You will organize, and execute customer support processes as well as help develop customer engagement initiatives. A “day-in-the-life” snapshot might include: Answering customer support requests, developing support procedures & processes, working with the sales team regarding communications strategies, developing customer oriented marketing messages, building content strategies aligned with customer feedback and insights, and creating incident response policies.
The ideal candidate will possess some of the following skills:
- The ability to write and edit customer support content that will be published on e-Commerce websites/portals
- Skills in the areas of Effective Communication (written & verbal), Customer Support Practices, Phone Support, and Email Support.
- Experience following standards, systems, and best practices for Customer Support, Customer Engagement, and Brand Building
- Ability to understand data as it relates to Customer Engagement & Support
Requirements:
- Ability to work on-site in Ithaca, MI
About Craig Frames:
Craig Frames, LLC is an e-commerce brand, retailer, B2B supplier, & manufacturer in the Home Décor category. As a domestic manufacturer of Picture Frames, Poster Frames, Photo Frames, & Framed Art, Craig Frames retains an industry leading retail position within various marketplace channels as well as Craigframes.com. The Craig Frames e-commerce team works to continually develop & optimize a vast product catalog while maintaining focus on creating innovative brand experiences.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $16 - $18
