Service Writer

Position: Service Writer

Want to work for an organization where you are not just another number? What about an organization that provides company-wide bonuses when successful? Here at Peterbilt of Alaska, we believe when the company wins, our team members win!

Here is what you should know about the company:

We are a locally owned and operated organization that is deeply rooted in Alaskan values and traditions. Interested in finding out more about Craig Taylor Equipment and what we stand for? Check out our website at https://craigtaylorequipment.com/about

Our Vision:

• Be the best and most desired place to work!
• Create opportunities for growth, achievement and success (both for employment and customers).
• Be the most trusted and reliable source for building Alaska’s future. Best products, best experience, best value, and best results!

A little about the position:

As a Service Writer, you will play a crucial role in ensuring the smooth operation of our service department. You will be responsible for coordinating service appointments, communicating with customers, and assisting technicians in diagnosing and repairing trucks. The ideal candidate will have a strong background in customer service, excellent communication skills, and a passion for the industry.

Information about the location you’ll be working at:

Here in Fairbanks, we are building a brand-new, state-of-the-art building! With spacious bays, great lighting, and up-to-date technology, you will be able to have all you need in your workspace. Our equipment shop will be located right next door. There is even a coffee shop located on the property nearby that you can walk to grab a quick cup of joe if you get a coffee craving

What to know about leadership:

Here at Craig Taylor Equipment, we strive to have great leadership! Our professional group of leaders truly cares about our team members, safety, our vision, and our values. We believe in being down to earth and having an open-door policy. Want to work with awesome leadership? Look no further, we’ve got the best!

Some of the duties of this position:

• Greet customers and provide them with information about our services.
• Open work orders and document description of symptoms in sufficient detail to provide technician with information necessary to efficiently perform service work.
• Verify warranty contract coverage and explaining provisions and exclusions as necessary.
• Schedule service appointments and manage the service department's workflow.
• Consult with customers to understand their needs and concerns regarding their trucks.
• Create detailed service orders and accurately document all customer interactions.
• Communicate effectively with technicians to ensure they have all the necessary information to complete repairs efficiently.
• Keep customers informed about the status of their vehicles and provide updates on repair timelines.
• Coordinate with parts department to ensure timely availability of necessary parts and materials.
• Facilitate parts ordering & delivery to keep technicians on the wrench.
• Researching and recommending correct parts/equipment for a given job.
• Handle customer inquiries and resolve any issues or complaints in a professional and courteous manner.
• Maintain accurate records of service transactions and customer interactions.
• Other duties as assigned.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Skills for success:

• Previous experience as a service writer or in a similar customer service role, preferably in the automotive industry.
• Strong knowledge of Peterbilt trucks and their maintenance requirements.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Attention to detail and strong organizational skills.
• Proficiency in computer software applications, such as MS Office and automotive service management systems.
• Willingness to learn and stay updated on new technologies and industry developments.
• High school diploma or equivalent; additional certification or training in automotive service management is a plus.

Our job requirements:

• Able to work 40 hrs per week.

A little about the physical requirements:

The physical demands described here represent those that must be met by the team member to successfully perform the essential functions of this job. Team members must be able to lift at least 30 pounds on a regular basis and be able to stand for long periods of time. Bending, lifting, and pushing will also be required.

Safety is key:

Here at Craig Taylor Equipment, we truly care about the safety of our team members and customers. We believe that it is every team member's responsibility to provide a safe work environment by following all safety policies and standards, completing our onboarding safety requirements, and monthly safety training.

We care:

Here at Craig Taylor Equipment, we are an equal opportunity employer and will not discriminate in recruiting, hiring, training, promotions, transfer, discharge, compensation or any other term or condition of employment based of race, religion, color, age, sex, national origin, gender, or on the basis of disability if the team member can perform the essential function of the job, with a reasonable accommodation if necessary.

The great benefits we provide:

• $15,000 life insurance policy fully paid for by employer after 1st of the month following 60 days of full-time employment.

• PPO and HSA medical plans available after 1st of the month following 60 days of full-time employment. *** HSA contribution by employer for those who participate in our HSA-eligible plans!

• Already covered for insurance? We provide a $40 dollar bi-weekly stipend for team members who choose not to participate in our medical plans.

• Supplemental benefits available after 1st of the month following 60 days of full-time employment.

• 2 weeks of paid time off (PTO) a year with an accrual starting after 90 days of full-time employment.

• Participation in GGOB (Great Game of Business), when the company wins, you win!

• Ability to participate in monthly financial wellness webinars with our financial consulting firm.

• Employee Assistance Program (EAP).

• 6-7 paid holidays.

• Ability to rent equipment for personal use at no cost.

• Discount on purchasing equipment.

• Continuing education training and annual training.

• Growth opportunities!