Position Summary
The System Administrator is responsible for managing and maintaining the Cooperative's computer systems, networks, and servers. This position ensures the efficient operation of IT infrastructure, troubleshoot technical issues, and implement security measures. This role plays a critical part in supporting daily operations and ensuring data integrity.
Essential Duties and Responsibilities
System Maintenance and Upgrades
- Install, configure, and maintain operating systems (Windows, Linux, or Mac).
- Apply software updates and patches to keep systems secure and up to date.
- Monitor system performance and address any bottlenecks.
Technical Support
Provide timely technical assistance to end-users.Troubleshoot hardware and software issues.Collaborate with other IT staff to resolve complex problems.User Account Management
Create, modify, and delete user accounts.Manage permissions and access rights.Ensure compliance with security policies.Security and Data Protection
Implement security protocols to safeguard against unauthorized access.Conduct regular security audits and vulnerability assessments.Backup and restore critical data.Network Administration
Maintain network infrastructure (routers, switches, firewalls).Configure IP addresses, Domain Name System (DNS), and Dynamic Host Configuration Protocol (DHCP) settings.Troubleshoot network connectivity issues.Other Related Duties
Document system configurations, procedures, and troubleshooting steps.Train users on best practices and security awareness.Recommend improvements that can be made in practices, methods, processes, and procedures within the area of this job responsibility.Will properly use and keep in good condition all tools and equipment.Perform all other duties as assigned or directed.Education and Experience
High school diploma or equivalent.Bachelor's degree in Computer Science, Information Technology, or a related field plus three (3) years of experience in a network administration or related role; or an equivalent combination of education and experience.Desired
Microsoft Certified : Azure Administrator Associate certificationCisco Certified Network Associate (CCNA) certificationCompTIA A certificationKnowledge, Skills, and Abilities
Comprehensive knowledge of network protocols for Transmission Control Protocol / Internet Protocol (TCP / IP), Domain Name System (DNS), and Dynamic Host Configuration Protocol (DHCP).Comprehensive knowledge of operating systems.Knowledge of virtualization technologies for VMware, and Hyper-V.Skill and proficiency in operating systems (Windows, Linux, and macOS).Skill and proficiency in the use of computers, copiers, calculators, and Microsoft Office Platforms (Excel, Word, PowerPoint).Skill in verbal and written communication.Skill in time management, organization, and attention to detail.Skill in analytical and critical thinking for analyzing complex problems, evaluating options, and developing resolutions.Ability to prioritize the completion of multiple, time-sensitive tasks, and meet deadlines.Ability to treat confidential information with sensitivity.Ability to work independently and as part of a team.Ability to exhibit a professional and courteous demeanor.Ability to communicate in both oral and written form with internal and external stakeholders.Ability to understand, interpret, and observe Craighead Electric policies, procedures, programs, and safety rules and regulations to effectively carry out job duties.Special Requirements
Must be available for occasional after-hours support and system maintenance.Must adhere to security and confidentiality policies.Working Conditions and Mental or Physical Requirements
Must be able to remain in a stationary position continuously. Will frequently move inside or outside the office space. Position will continuously operate a computer and other office machinery and communicate with others. Occasionally lifts objects up to 30 pounds. Work is performed indoors.
Job Description Acknowledgement
Must be able to perform the essential elements of Systems Administrator competently, following a training period not to exceed six (6) months. Must possess personal characteristics that will make employee a productive work team member, including high integrity, good personal habits, and regular attendance at work. Should be friendly and able to meet people easily and adjust to different personalities. Should be able to gain and maintain respect of others, both inside and outside of the organization. Must be reliable and dependable and to help create, foster, and maintain a good work environment with all co-workers.
This position description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This position description does not constitute a written or implied contract of employment. Management reserves the right to change position descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.
