Accounts Receivable Administrative Specialist

Description

Crain Communications is looking for a dynamic Credit Administration Specialist to join our corporate accounting team. This position works closely with all members of Accounting and FP&A teams and works under the direction of the Controller. The successful candidate will assist both internal and external customers in a timely, accurate, helpful manner.

This position will work a hybrid schedule in our office in Downtown Detroit. The team is typically in the office 3 days per week.

Job Responsibilities:

• Respond to customer inquiries via phone, email and video call.
• Provide support and collaboration with Collections, Billing, and Sales Teams to resolve questions relating to outstanding invoices.
• Manage the credit@crain.com customer mailbox and Crain Credit phone line.
• Track incoming payments, including ACH, and credit card payments.
• Apply payments accurately to customer accounts.
• Respond to vendor questionnaire form requests.
• Review and complete supplier registration forms accurately, ensuring all required information is provided
• Lead initiatives to streamline the portal process, fostering collaboration and building strong support teams between billing and accounts receivables department.
• Prepare and publish various accounts receivable reports including Accounts Receivable Aging.
• Serve as back-up to the cash application process.
• Complete other duties and special projects as assigned.
  
  

Basic Qualifications

• High school diploma required, associate or bachelor’s degree preferred with 1-3 years high volume corporate collections experience.
• Knowledge of billing and collections procedures within a B2B environment a plus.
• Proficient in Microsoft Excel and Microsoft Word.
• Strong attention to detail, goal oriented.
• Commitment to excellent customer service.
• Excellent written and verbal communication skills.
• Ability to prioritize and manage multiple responsibilities.
• Must possess a positive and proactive attitude, strong organizational and professional skills, the ability to prioritize and multitask and be a strong communicator, both on paper and over the phone
• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships in a strong team environment.
• Large ERP, AR and billing module experience; Naviga experience a plus.
  
  

This position is exempt under the Fair Labor Standards Act and is eligible for overtime pay.

Pay Transparency Disclosure:

The estimated salary range for this position is $50,000 - $53,000.

The final salary offering will take into account a wide range of factors, including experience, accomplishments and location. The salary range provided should not be considered as a salary limit or cap. In addition to base salary, Crain also offers competitive benefits including retirement plan savings contributions and bonus opportunities based on individual and company performance.

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About Crain Communications:

Crain Communications is a leading business news and information company with a portfolio of 24 media brands that provide indispensable coverage and data for professionals globally and across sectors, including advertising, automotive, finance, healthcare, staffing, and workforce solutions. Many of Crain’s brands are the most influential media properties in the industries and communities they serve, including Ad Age, Automotive News, Pensions & Investments, Modern Healthcare, Staffing Industry Analysts, as well as Crain’s regional business brands. For more than a century, our dedication to deep sector expertise and journalistic integrity has enabled us to provide trusted insights across all our platforms, empowering today’s business leaders to make industry-shaping decisions. To learn more about Crain Communications, visit crain.com.

Environmental Demands

Where you work matters. The job posting will provide specific information on where and when your amazing work would be performed. Employee work location is determined by the needs of the specific team and may include on-site, hybrid or remote.  Employee work location is subject to change.

• An “in-office” role would require the employee to come into the office most days with occasional flexibility to work remotely if tasks can be performed elsewhere and if the manager approves.
• A “remote” role would allow an employee to work from a home office that is in one of the states Crain does business in. We can only employ a remote / "work from home" employee if they reside in one of these states: AZ, CA, CO, FL, GA, IL, MD, MA, MI, MN, NV, NY, NC, OH, OR, TN, TX, VA, WA, WI, and Washington, DC.
• A “hybrid” role would be a mix of in-office and remote work. There may be a specified schedule for coming into the office or it could be at the discretion of the employee with the manager’s approval, subject to change.
• Employees who live within a reasonable commute distance from a Crain office are expected to work on-site 3 days per week.
  
  

Many positions will also include work done in “the field.” Depending on the role, this may include conducting in-person interviews, attending work-related events, meeting with sources or clients. Specifics will be noted in the job posting but are subject to change as a role evolves.   Employees may be exposed to adverse environmental conditions, specifically during field work. Other typical job functions are performed under conditions such as those found in general office work. 

Travel to cover news stories/events, meetings with clients, and to our geographically separated offices may be required.  It is the nature of many positions to experience non-standard working hours and be on-call when needed for responding to email, meeting with clients, attending work-related events, story development or breaking news. Most employees perform work Monday through Friday, although early-morning, evening or weekend shifts may be required.   Work schedule and travel requirements are subject to change as a role and needs evolve over time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of many Crain jobs and are subject to change.

Physical activities will include frequent in-person or virtual interactions.  For most positions, it is essential to be able to remain at a desk/computer workstation for prolonged periods, perform computer-related tasks, and create/maintain documents within filing systems.  Must have close visual acuity to perform an activity, such as preparing and analyzing reports and information, transcribing, viewing a computer terminal, or extensive reading.  The typical physical requirements are light work—exerting up to 25lbs of force occasionally and/or up to 10lbs of force frequently and may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.  Some positions will have additional physical requirements, including exerting up to 50lbs of force to move and/or carry equipment, supplies, files, or other materials as the role requires.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions and meet the environmental and physical demands of the role.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)