Senior HR Generalist / Backup Intake Specialist

About the Job
Crandall & Katt, Attorneys at Law, a prestigious law firm in Roanoke, is seeking a Senior HR Generalist / Backup Intake Specialist. This full-time position offers hours from 8:30 AM to 5:00 PM, Monday through Friday, with no weekend work required.

We are looking for a dynamic and experienced HR professional who can manage a comprehensive range of HR responsibilities while providing administrative support as a backup Intake Specialist. The ideal candidate will have extensive experience in HR functions such as recruitment, employee engagement, compliance, and handling sensitive employee matters, as well as administrative skills necessary to support client intake and case management.

If you’re seeking a long-term career in a professional setting where you can contribute meaningfully and be valued for your work, this may be the opportunity you’ve been looking for. Join our team and find a place where you belong, are responsible, and are appreciated.

Please send your cover letter, comprehensive resume, and references through Indeed to be considered for this position.

Responsibilities:
Responsibilities include, but are not limited to:

HR Generalist Duties:

• Oversee the full employee lifecycle, including recruitment, hiring, onboarding, and offboarding processes, ensuring a smooth transition for new hires and departing employees.
• Lead the annual review and update of firm policies, job descriptions, and onboarding materials to ensure they remain relevant, compliant, and effective.
• In partnership with Firm Administrator and Bookkeeping, manage and budget for employee engagement programs and annual events, ensuring the firm’s culture is supported and strengthened through team-building activities.
• Advise and support leadership on employee relations matters, including conflict resolution, investigations, and disciplinary actions.
• Ensure HR compliance with applicable local, state, and federal laws, including wage and hour laws, safety regulations, and workplace policies.
• Maintain and update employee records, ensuring confidentiality and compliance with legal requirements.
• Administer employee benefits and payroll functions as needed, ensuring timely and accurate processing.
• Conduct exit interviews and assist with the offboarding process for departing employees.
• Conduct training and workshops on HR-related topics to ensure employees are well-informed of company policies and practices.

Backup Intake Specialist Duties:

• Perform administrative assistant duties as needed.
• Handle new client intake, ensuring a professional and empathetic process for potential clients.
• In partnership with Senior Intake Specialist, screen and assess new cases to ensure they meet the firm’s criteria.
• Input new client files into case management system, ensuring all necessary information is collected and filed in accordance with firm’s standards.

Skills

• High level of discretion and professionalism when handling confidential employee and client information.
• In-depth knowledge of HR processes, best practices, and legal requirements.
• Proven ability to build and foster strong relationships across all levels of the organization.
• Strong leadership and communication skills, with a focus on employee engagement and development.
• Proficiency in HR software and MS Office Suite.
• Strong organizational and time-management skills.
• Excellent customer service skills and a detail-oriented approach to tasks.
• Ability to work independently while collaborating with leadership and staff across departments.

Experience

• Required:
  • Minimum of 3 years of experience as an HR Generalist, with at least 2 years in a senior or leadership role or equivalent.
  • Experience in full employee lifecycle management (recruitment, onboarding, performance reviews, offboarding, etc.) or equivalent..
  • Experience with employee engagement programs, policy updates, and budgeting for firm events or equivalent.
  • Administrative experience, preferably in a legal or professional services environment.
• Preferred:
  • Experience as an Intake Specialist or in a similar client-facing administrative role in a law firm.
  • Familiarity with HR software platforms such as CBIZ or ADP.

Education

• Required:
  • Bachelor’s degree in Human Resources, Business Administration, or a related field.
  • Certification in HR (e.g., SHRM-CP, PHR, or SPHR) is a plus.
• Language
  • Required: English
  • Preferred: Bilingual (English Spanish is a plus)

About Us
Crandall & Katt, Attorneys at Law, provides caring and professional representation in personal injury cases throughout Southwest Virginia and across the Commonwealth. Since 1979, we have protected the rights of clients and helped them get their lives back on track following often catastrophic injuries.

Now, with more than 100 years of combined experience, we are one of the largest plaintiffs’ personal injury law firms in Southwest Virginia. We have built a respectable reputation for effective, caring, and dependable service.

We are proud to be an Equal Employment Opportunity employer and do not discriminate on the basis of any legally protected status with respect to employment opportunities. Crandall & Katt is focused on building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Benefits

• Healthcare Insurance – Take advantage of comprehensive healthcare plans and options to ensure your continued health.
• Work-Life Balance: Enjoy eight (8) firm holidays and generous paid time off that begins accruing on the first day of employment.
• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
• Volunteer Opportunities: We offer an array of volunteer opportunities throughout the year to help give back to our Roanoke community.
• Team Building: Enjoy experiences that inspire bonds with your colleagues through a wide range of firm-sponsored team-building events, such as holiday celebrations and department outings.

Other Considerations
Should Crandall & Katt choose to proceed with your application, please note that all applicants will be subject to a background check.