What are the responsibilities and job description for the Customer Service Representative position at Crane Engineering Sales Inc?
Description :
We are a family-oriented Midwest and East coast based company; with locations in Wisconsin, Minnesota, Michigan, Maryland, and Pennsylvania. As a result of our growth, we have a need for a Customer Service Representative .
The Customer Service Representative provides superior service to customers by accurately processing orders through system and proactively monitoring and communicating customers' anticipated requirements by utilizing excellent, in-depth knowledge of Crane services.
Our mission is to help customers succeed. To achieve our mission, we've instilled a culture and environment that encourages new ideas, promotes experimentation, and inspires innovation. Crane Engineering team members impact the organization's success and are recognized for creating WOW! customer experiences.
What You Get To Do
- Demonstrates and promotes Crane's core values (Act with Integrity and Respect, Foster Teamwork, Focus on the Customer, Strive for Excellence and Innovation, Project Passion and Energy and Have Fun).
- Accurately enters sales orders, processes acknowledgments, purchase orders (mail or fax) and shipping papers.
- Processes invoices and receipts for commissions and accounts payable accurately and in a timely manner.
- Handles customer billing including commissions, inventory shipments, build-ups, Optiflow and service orders.
- Communicate with vendors on a routine basis to follow-up and expedite current orders.
- Reviews backorder fills on a daily basis and acts on them accordingly depending on the order type.
- Responds to internal and external customer requests.
- Processes returns, warranties and credits accurately and timely.
- Tracks orders through the system and follows up with vendors to ensure that ship dates are met.
- Attaches packing slips with the appropriate paperwork once shipments arrive at Crane.
- Performs typing, emailing, faxing or other administrative duties as needed.
- Verifies accuracy of factory acknowledgements; immediately corrects errors.
- Coordinates factory generated lead feedback to our principals.
- Processes warranties and returns within specified warehouse or factory authorized timeframe.
- Works with accounting to resolve customer payment or vendor invoice issues.
- Provides back-up determining the nature of callers' business and directs them to appropriate destination.
- May perform other duties as assigned.
Requirements :
What We Need From You
We Are Winning When
Our expectations are that team members demonstrate our Core Values.
Benefits and Team Member Perks
Apply today and join the team at : https : / / www.craneengineering.net / careers
Crane Engineering is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law. Crane Engineering also participates in E-Verify to verify identity and employment eligibility.
PI756bf4755414-31181-36585449
