What are the responsibilities and job description for the Customer Support Specialist position at Crane Payment Innovations?
Have you ever used the self-checkout in a Home Depot or Jewel Osco or played the slots at a Casino? Maybe you grabbed a drink from a vending machine or paid at a kiosk to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).
We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.
WHAT YOU’LL BE DOING
As a Customer Support Specialist, you will assist both internal and external customers to facilitate general sales support including ordering, reporting and overdelivering a world class customer service experience.
The Customer Support Specialist will have a direct impact on our Systems, Cummins Allison group, responsible for:
- Order entry and release
- Customer maintenance
- Client Satisfaction
- Reporting on metrics
WHO WE’RE LOOKING FOR
You will bring well demonstrated success of working of a diverse team, capable of communicating needs to both peers and management. You will utilize world class tools in overdelivering for your customers.
Qualifications and Requirements
- High School Diploma, some college preferred.
- Minimum of 1 years working within a fast-paced environment
- Ability to work on own with minimal supervision.
- Self-starter, prioritize and manage tasks effectively.
- Preferred experience with order entry and/or ticket tracking programs such as Happy Fox.
- Microsoft office suite proficiency.
Personal Attributes
- Action Orientation: You make timely decisions and display a sense of urgency.
- Customer Service Oriented: You possess a drive to serve your “customers” and focus on responding promptly to project team needs.
- Follow Through: Your focus is on priorities, and you deliver against those without letting details fall through the cracks.
- Informing Others: You are an effective communicator passing information on to others to enable action.
- Performance Focus: You push yourself and others for results.
- Follow Through: You are focused on priorities and don’t let the details fall through the cracks.
- Organized: You assemble all necessary materials and information before starting a task.
- Defined career growth plans with opportunities to go outside of your “comfort zone”.
- Team Building activities that support innovation.
- Generous paid time off, including sick and holiday.
- Medical, dental, & vision insurance.
- 401K with Company contribution.
- Flexible spending accounts.
- Life insurance and disability benefits.
- Community involvement and volunteering events.
Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
