Account Lead II

Essential Job Functions

• Acts as primary contact with client and is available to the client for escalation when necessary 
• Work as intermediary for communication between client and their operations teams and Crane Worldwide network  
• Provides tracking information as requested by the client  
• Escalate all issues with a shipment immediately to the client to insure prompt resolution  
• Manage all client requests and follow up to ensure that the client needs are met  
• Assure that all pre-alerts from origin offices are assembled and completed based on SOP requirements  
• Transmit all pre-alerts to the client for all shipments  
• Send all required reports to client on a daily, monthly or quarterly basis as deemed 
• Responsible for managing the client generated reports and assuring accuracy 
• Handle complex customer issues. 
• Collaborate and work directly with the Sr. Account Manager. 
• Create and monitor new processes. 
• Act as a secondary contact and resource for Account Leads.  
• Other duties as assigned 

Other Skills & Abilities

• Excellent written and verbal communication skills  
• Demonstrates effective negotiation and closing techniques  
• Excellent organization and problem-solving skills  
• Works well in a team environment 

Physical Requirements

• Job requires the ability to use vision, adjust focus and work on a standard computer screen 
• Job may require extended sitting or standing, use of standard office equipment 
• Job will require presence on-site at the assigned work location 

Education & Experience

• High School diploma or GED/Bahelor’s degree preferred 
• Minimum 3 to 5 years’ experience or combination experience and education 

Certifications & Licenses

Professional certification may be required in some areas. 

MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION:

https://assessment.predictiveindex.com/bo/28w/Candidate_Link

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify 

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Salary : $100