What are the responsibilities and job description for the Customer Experience Manager position at Crane Worldwide Logistics?
Job Overview
Crane Worldwide Logistics is a leading logistics company seeking an experienced Customer Experience Manager to join our team. This role requires a strong background in customer service, leadership, and problem-solving skills.
Key Responsibilities
* Respond to client inquiries, resolve issues, and provide excellent customer service.
* Lead a team of client service specialists, providing coaching and training to ensure exceptional customer experiences.
* Analyze problems, determine root causes, and implement solutions to improve customer satisfaction.
* Collaborate with internal teams to resolve complex issues and meet customer needs.
Requirements
* 3-5 years of experience in customer-facing roles, preferably in logistics or supply chain management.
* Strong leadership and communication skills, with the ability to motivate and train a team.
* Excellent problem-solving skills, with the ability to analyze complex issues and implement effective solutions.
* High school diploma or equivalent required; professional certifications may be preferred.
Benefits
* Comprehensive medical, dental, and vision benefits
* Generous paid time off policy
* Tuition reimbursement for education-related to job duties
* Employee referral bonuses
* Employee recognition and rewards program
* Paid volunteer time to support community initiatives
* Discounts on company services and products
* Wellness incentives and bonus potential
About Us
Crane Worldwide Logistics is a global leader in logistics and supply chain management. We are committed to providing exceptional customer experiences and fostering a positive work environment. If you are a motivated and results-driven individual who is passionate about delivering outstanding customer service, we encourage you to apply.
Crane Worldwide Logistics is a leading logistics company seeking an experienced Customer Experience Manager to join our team. This role requires a strong background in customer service, leadership, and problem-solving skills.
Key Responsibilities
* Respond to client inquiries, resolve issues, and provide excellent customer service.
* Lead a team of client service specialists, providing coaching and training to ensure exceptional customer experiences.
* Analyze problems, determine root causes, and implement solutions to improve customer satisfaction.
* Collaborate with internal teams to resolve complex issues and meet customer needs.
Requirements
* 3-5 years of experience in customer-facing roles, preferably in logistics or supply chain management.
* Strong leadership and communication skills, with the ability to motivate and train a team.
* Excellent problem-solving skills, with the ability to analyze complex issues and implement effective solutions.
* High school diploma or equivalent required; professional certifications may be preferred.
Benefits
* Comprehensive medical, dental, and vision benefits
* Generous paid time off policy
* Tuition reimbursement for education-related to job duties
* Employee referral bonuses
* Employee recognition and rewards program
* Paid volunteer time to support community initiatives
* Discounts on company services and products
* Wellness incentives and bonus potential
About Us
Crane Worldwide Logistics is a global leader in logistics and supply chain management. We are committed to providing exceptional customer experiences and fostering a positive work environment. If you are a motivated and results-driven individual who is passionate about delivering outstanding customer service, we encourage you to apply.
