Global Account Manager

ESSENTIAL JOB FUNCTIONS

• Client Facing Role that manages the overall business relationship
• Account mapping, business unit breakdown (touchpoints to align regional/global team)
• Run QBRs & ensure they are properly prepared for
• Ensure each Crane Worldwide office servicing the account understands the warehousing and operational SOPs and executes accordingly
• Experience with visual observation of complex warehouse processes, ability to diagnose operational challenges and suggest solutions on the fly
• Understanding of how and why transactional data can impact a warehousing operation, ability to communicate data issues back to a client in clear terms
• Extracts, manipulates and models transactional data to demonstrate the warehouse’s operational successes and opportunities for improvement
• Report Creation / Monitoring / Distribution (responsible/accountable)
• Performance management (responsible/accountable)
• Drives collaborative efforts internally by supporting and sharing best practices in the following key areas:

                                Client Reviews                                   Strategic Business Plans           

                                Data and Analytics                          Process Improvements          

                               Technology Solutions                      

• Impact & coverage analysis -> identify service or opportunity gaps as they relate to warehousing operations
• Penetrate organizational structure and develop relationship beyond main points of contact
• Identify opportunities to more accurately apply transactional fees, cost re-capture
• Monitor account for timely payments and assist with collections on past due or disputed invoices
• Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network
• When necessary, travel domestically and internationally to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
• Validate that company policies and regulatory requirements are adhered to, where applicable
• Identify growth opportunities and develop a strategy to secure additional logistics opportunities with the appropriate internal resources
• Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contributions
• Other duties as assigned

PHYSICAL REQUIREMENTS

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Must have a valid driver’s license and safe driving record

Other SKILLS AND ABILITIES

• Understanding of warehouse storage concepts, order picking concepts and WMS operation.
• Understanding of insurance liability and risk as it relates to warehousing
• Familiar with warehouse site evaluation, development, and management
• Project planning
• Excellent Organizational Skills
• Excellent written and verbal skills
• Excellent presentation and interpersonal skills
• Thorough knowledge of transportation industry logistics and freight forwarding
• Thorough knowledge of successful sales techniques
• Strong computer skills including Microsoft Office suite
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Good analytical and program management skills; ability to define, develop and document business processes and procedures
• Strong customer service, problem-solving, and interpersonal skills
• Internal/external sales skills
• Troubleshooting and problem resolution skills
• Leads by example
• Sense of urgency
• Creative
• Responds easily to changing demands

EDUCATION AND EXPERIENCE

• College degree preferred
• 3-5 years successful sales or account management or operations experience in freight forwarding, logistics and or transportation industry
• Experience with CRM systems
• Experience or general knowledge of a warehouse management system.

MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION:

https://assessment.predictiveindex.com/bo/28w/Candidate_Link

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify 

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Salary : $100