Global Training & Quality Manager

GENERAL DISCRIPTION

The Global Training and Quality Manager will oversee delivery of training programs to employees, as well as the ongoing evaluation and management of employee performance to ensure they are properly trained to meet organizational goals and objectives. The incumbent will ensure certification and ongoing client improvement initiatives for operations and warehouse employees impacting data entry requirements and operational workflow. This role serves to ensure execution and data integrity for client metrics, service, and visibility. This role combines training leadership and quality assurance to improve client service, operational efficiency, and overall employee skillset. The manager will lead teams in both areas, monitor performance, and recommend improvements to ensure that employees have the skills and knowledge needed to perform their roles at a high level of quality. 

ESSENTIAL JOB FUNCTIONS

• Identifying training needs by assessing current employee skills and performance gaps to determine necessary training programs 
• Deliver training sessions, either directly or through other trainers, and ensuring effective knowledge transfer to employees. 
• Regularly tracking employee performance progress against stated goals and providing feedback, and when necessary, supplemental training. 
• Provide individual support and guidance to employees to help them improve their performance 
• Assess and monitor training needs and evaluate effectiveness of training programs by evaluating employee performance and skill gaps based on operator and client driven metrics. 
• Measuring the impact of training programs on employee performance and making necessary adjustments and suggestions to the corporate training team. 
• Design and implement client-specific training for employees, catered to the mode of transport and services required, including best practices, work instructions and processes improvement. 
• Provide feedback to the Technology and Global Operational teams on gaps in application workflow, integration challenges, UKG training content, SOP/Work Instructions, available metrics, etc. 
• Analyze client key performance indicators gaps, data quality, and visibility to improve performance. 
• Create and maintain mechanisms and standards to ensure consistency of solutions. 
• Other duties as assigned.

PHYSICAL REQUIREMENTS

• Job requires the ability to use vision, adjust focus and work on a standard computer screen 
• Job may require extended sitting or standing, use of standard office equipment 
• Job will require punctual and regular attendance as well as physical presence on-site at the assigned work location 

OTHER SKILLS AND ABILITIES

• Excellent communication skills with the ability to convey ideas effectively, listen intently, develop strong training content, and drive adoption across functions and teams. 
• Ability to deal with ambiguity—given an open-ended task, can achieve great work with minimal supervision. 
• Self-motivated and goal oriented with strong organization skills and an excellent attention to detail. 
• Creative and problem-solving skills to invent new ways to accommodate the learning needs of contemporary learners. 
• Good research skills to find reliable and relevant content, including introducing new technologies in teaching. 
• Technical competence in using modern technology to develop training content. 
• Experience in working with end users to elicit and document requirements.   
• Empathy for end users - craft intuitive workflows that improve user experience. 
• Strong collaboration and teamwork skills in a small setting, as well as across different geographic locations. 
• Ability to focus on high quality work while under pressure; drive short-term actions that are consistent with long-term goals. 
• Advanced knowledge of MS Office, Visio, MS Teams, MS Project and other Microsoft learning and collaboration tools. 
• Expert knowledge of project management principles and practices. 

EDUCATION AND EXPERIENCE

• Bachelor’s degree. 
• 2 years of experience as a trainer. 
• Management learning experience in designing, planning and implementing learning programs. 
• Experience with organizational learning and development program delivery  
• Experience working in a global multi-cultural environment. 
• Experience in the Logistics industry preferred. 
• Familiarity with eLearning development tools such as Camtasia, Adobe Captivate, or similar is a plus. 
• Proficient with MS Office or related office suite software. 

CERTIFICATIONS AND LICENSES

• Professional certification is not required in this position

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Us
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify 

Company benefits are contingent upon meeting eligibility requirements and plan

Salary : $100