What are the responsibilities and job description for the Operations Manager position at Crane Worldwide Logistics?
ESSENTIAL JOB FUNCTIONS
As the Operations Manager for BagCaddie.com, you will be responsible for overseeing and managing all operational activities, including logistics, inventory management, order fulfillment, customer service, and performance analysis. Your goal will be to optimize processes, improve efficiency, and ensure that our customers receive the
highest level of service. The ideal candidate will have experience in e-commerce, logistics, or a related field, with a strong focus on operations management in a fast-
paced, customer-driven environment.
Key Responsibilities:
- Oversee and manage the day-to-day operations of BagCaddie.com, ensuring that all systems, processes, and teams are aligned and running efficiently.
- Manage the logistics of door-to-door golf equipment shipping, coordinating with carriers, suppliers, and third-party service providers to ensure timely deliveries and cost-effective operations.
- Monitor and manage inventory levels, ensuring that all products are in stock and ready for fulfillment.
- Ensure the smooth execution of the order fulfillment process, including tracking orders from initiation to delivery.
- Lead customer service efforts to provide prompt and efficient resolution to customer inquiries, issues, and complaints.
- Develop and implement operational policies, procedures, and best practices to optimize workflows and improve service delivery.
- Track key performance indicators (KPIs) for operational efficiency, order accuracy, customer satisfaction, and delivery timelines. Use data to make actionable recommendations for improvements.
- Collaborate with marketing, sales, and customer service teams to align operational goals with business objectives and customer expectations.
- Manage the hiring, training, and development of the operations team to ensure a skilled and motivated workforce.
- Troubleshoot and resolve operational challenges, including delivery delays, inventory discrepancies, and other logistical issues.
- Other duties as assigned.
PHYSICAL REQUIREMENTS
- Must be able to sit or stand for extended periods of time, some light lifting may be required in some instances.
OTHER SKILLS AND ABILITIES
- Excellent interpersonal skills.
- Ability to work in a fast-paced, multi-tasking, hands-on environment.
- Good communication and client service skills.
- Organized and detail oriented.
- Must be proactive with the ability to handle pressure in a fast-moving environment.
- Ability to work autonomously and have the criteria to make decisions related to the operation of the project.
EDUCATION AND DIRECT WORK EXPERIENCE
- High school diploma or GED Required
- Bachelor’s degree in business administration, operations management, logistics, or a related field.
- 3 years of experience in operations management, preferably within e-commerce, logistics, or a service-based industry.
- Strong understanding of supply chain management, inventory control, order fulfillment, and logistics.
- Familiarity with e-commerce platforms, fulfillment software, and customer service tools.
- Experience working in or with businesses that offer door-to-door or direct-to-consumer shipping services (ideal).
- Excellent leadership, problem-solving, and organizational skills.
- Ability to work under pressure in a fast-paced environment while maintaining high service standards.
- Strong analytical skills and the ability to use data to drive decisions and optimize operations.
- Exceptional communication skills and a customer-first mindset.
CERTIFICATIONS AND LICENSES
- Professional certification may be required in this position
WHY SHOULD YOU WORK FOR CRANE?
At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.
We offer:
- Quarterly Incentive Plan
- 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
- Excellent Medical, Dental and Vision benefits
- Tuition Reimbursement for education related to your job
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
- Employee Discounts
- Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
Come join the leader in logistics and take your career in the right direction.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
This position requires the final candidate to successfully pass an E-Verify Check.
More Information: http://www.dhs.gov/e-verify
Company benefits are contingent upon meeting eligibility requirements and plan
Salary : $100
