What are the responsibilities and job description for the Parts Associate position at CraneWorks?
Job Title: Retail Parts Associate
Reports to: Parts Manager
Location:
Department: Parts
FLSA Status: Hourly – Non Exempt
About Us: CraneWorks is an award-winning global provider of lifting solutions. Our commitment to customer service is unparalleled and we consistently strive to earn our customers’ loyalty and trust. Our fundamental values are safety, quality, integrity, reliability, and teamwork and our commitment to these values help steer our business operations. We are proud to be an Equal Employment Opportunity employer.
Job Summary: This position is responsible for assisting customers in finding the correct crane parts, providing exceptional service, and ensuring that inventory is properly stocked and maintained. You will work closely with customers, technicians, and other team members to ensure the efficient operation of the parts department while leveraging digital tools to provide excellent customer service, ensuring that customers get the correct parts delivered in a timely manner.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, or live chat, helping them identify the right parts based on their needs.
- Process customer orders for parts and accessories, ensuring accuracy in part numbers, descriptions, and shipping details.
- Develop and maintain a strong understanding of the products offered, including specifications, compatibility, and applications, to provide effective recommendations to customers.
- Use online catalogs, digital resources, and manufacturer databases to identify parts and ensure correct product selections for customers.
- Handle returns, exchanges, and warranty claims remotely, following company policies to resolve customer issues efficiently.
- Keep track of stock levels and notify customers of product availability, backorders, or shipping delays.
- Maintain accurate records of customer interactions, orders, and returns, and update the database with the necessary information.
- Work closely with the parts department and other team members to address inventory issues and streamline the fulfillment process.
Qualifications:
- Previous experience in retail sales, customer service, or working with mechanical or industrial parts, preferably in the crane, construction, or heavy equipment industries.
- Basic understanding of crane components, machinery, and related parts, or the willingness to learn about the crane industry.
- Excellent communication skills and a professional, friendly demeanor when interacting with customers.
- Strong organizational skills and the ability to manage inventory and orders efficiently.
- Ability to troubleshoot and provide solutions when customers encounter issues with parts or equipment.
- Ability to work independently in a remote environment, managing time effectively and staying organized without direct supervision.
- Comfortable using digital tools such as emails, live chat, customer relationship management (CRM) software, and online catalogs.
Preferred Qualifications:
- Experience working in the crane, construction, or industrial equipment industry.
- Familiarity with computerized inventory management systems.
- Experience with remote customer service or technical support.
Benefits:
- Health insurance
- Paid time off
- Dental insurance
- 401(k)
- 401(k) matching
- Vision insurance
- Life insurance
- Referral program
- Professional development assistance
CraneWorks is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity. We encourage applicants from all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status protected by applicable law. CraneWorks is committed to providing a work environment that is free from discrimination and harassment.
