What are the responsibilities and job description for the Automotive Customer Service Technician position at Crash Champions?
Champions Do MoreAt Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended.ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles. We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities.automotive tech auto technician Mechanic auto tech automotive technician mobile tech mobile technician Diagnostics Diag ADAS technician systems Calibration ASE Master Technician ICAR I-CAR Autel OPUS DealershipDealer Car Cardaq Genesis Kia Hyundai Ford Honda Chevrolet Chevy Audi BMW Mercedes Tesla Rivian Subaru Lexus Mitsubishi Cadillac Nissan Porshe Jeep Mopar VW ODIS Protech Caliber Elitek Elite Mobile Auto Solutions Journeyman Technical Parts Detailer customer service service advisorResponsibilities Provide information and advice on vehicle diagnostics and technical solutions to customer via telephone and supported equipmentDocument all customer interactions in supplied databaseWork within groups of technicians and software development teams to improve products and servicesMaximize first time resolution of customer queriesProvide training support and basic technical support to customers and employees as requiredOther duties as requestedQualificationsRequirements : High School diploma or GED required1 to 3 years' experience as an automobile technician, using diagnostic scanning tools, or equivalent experience requiredProficient in Microsoft Office 365 requiredSuperior customer service skills requiredStrong problem-solving capabilities requiredAbility to communicate effectively both verbally and in writing with customers requiredAbility to multi-task requiredPreferred Qualifications : OE / Dealer level diagnostic and programming experienceFamiliarity with pre / post scanning of automobiles; OEM Scan tool experience is preferredASE L1 certification is a plus (ASE Certification(s), I-Car, MECP and ALLDATA)Collision automotive experience or Automotive Repair experience / education preferredBilingual in Spanish or Spanish speaking ability a plusBenefitsThe Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates : Medical InsuranceDental InsuranceVision InsuranceGroup Life InsuranceDisability Insurance401k Retirement Plan with matchReferral Bonus (Crash From Crash)5 Paid HolidaysWe are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to : job related knowledge, skills, experience, relevant certifications and qualifications.Submit a ReferralJob Post Information
- Posted Date 1 week ago (2 / 6 / 2025 5 : 44 PM)Job ID 2025-11926# of Openings _1_Category ATELocation : Address 601 Oakmont LanePosting Location : City WestmontPosting Location : State / Province ILLocation : Postal Code 60559Remote NoPrioritization Tier 1 - PriorityPosted Min Pay Rate USD $25.00 / Hr.Posted Max Pay Rate USD $40.00 / Hr.#ATE
Salary : $25 - $40
