What are the responsibilities and job description for the Home Delivery Coordinator position at Crate and Barrel?
Overview
We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the . and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.
We’re here for it. We think you should be too . We’re looking for a driven professional with an inclusive mindset to join our team as a Cross Dock Home Delivery Customer Service Coordinator
This is an on-site position that can be based out of our Salt Lake City, UT Home Delivery Center OR our Las Vegas, NV Home Delivery Center. The role will provide coverage for both locations.
A day in the life as a Cross Dock Home Delivery Customer Service Coordinator...
Maximize company growth and profitability by overseeing all aspects of Crate and Barrel operations in a third-party run cross-dock to ensure the highest level of service to area stores and customers
Coordinate meetings and communication between the cross-dock, stores, drivers, and the Distribution Center to maintain the highest level of service
Study reporting data that measures delivery effectiveness and implement process changes as necessary
Be familiar with routing and dispatching functions at service centers in order to expedite all deliveries
Be responsible for driver procedure compliance to our delivery training program, doing ride-a-longs and / or ride behind to observe delivery teams
Work with stores to review product displayed to ensure that product delivered represents current stock, as well as understand inherent characteristics
Promote a culture of respect and an atmosphere of teamwork in order to foster a positive working environment
Interact with the stores and regional warehouse, to provide accurate order processing and service levels for the distribution of merchandise
Act as a liaison between stores and service providers to be responsive to customer needs and requests
Develop and maintain a relationship with stores and customer service managers, and participate in store CS meetings, following up with notes
Develop an understanding of the culture and operations of service providers
Observe delivery operations and inspect all product prior to delivery or pick-up
Provide periodic audits and cycle counts to ensure inventory accuracy
Review and publish reports for invoicing, auditing, claims / chargebacks, and metrics reporting.
Follow the loss prevention and security guidelines to minimize inventory shrinkage and profit loss
Abide by the established dependability guidelines to maintain business productivity
What you’ll bring to the table…
High School diploma / GED or equivalent required; Higher education in related field a plus
Proven proficiency in English language skills required
Word, Excel, Outlook required
Basic math required
We’d love to hear from you if you have…
Must be able to travel locally on an as needed basis
Ability to move and / or lift up to 65 pounds; Heavier merchandise with team assistance
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