What are the responsibilities and job description for the Quality Assurance Associate position at Crate and Barrel?
We at Crate and Barrel want to ensure we help our customers love how they live in the moments that matter. At our Distribution Centers, we begin to instill that feeling with every package we carefully pick, pack, and ship to our customers' homes and into our award-winning stores. Our assortment includes more than 13,000 SKU's between each of our brands. We are curious and ask ourselves is there a better way to do this? As part of the team here, you'll ensure every product we sell online or in-stores is delivered on time and with quality, ensuring our customers are amazed and delighted with their selection.
What you'll do:
- Maximize the company growth and profitability by conducting inbound and outbound quality product audits to ensure the accuracy of orders.
- Audit inbound and outbound vendor shipments (Crate and Barrel, CB2, and Crate and Kids) for construction, quality, consistency, packaging and labeling.
- Conduct random sampling methods, document findings, and communicate with Merchandising to determine acceptable quality levels and the best course of action for resolution of issues.
- Communicate characteristics (versus quality issues) to the Furniture Shop, Distribution Center, and cross-dock associates and support a collaborative decision-making process for furniture determinations.
- Process all return-to-vendor to recoup lost dollars.
- Move merchandise, supplies, and/or boxes repetitively.
- Follow the loss prevention and security guidelines to minimize inventory shrinkage and profit loss.
- Promote a culture of respect and an atmosphere of teamwork in order to foster a positive working environment.
- Abide by the established dependability guidelines to maintain business productivity.
- Adhere to company safety guidelines to prevent personal injury and product and facility damage.
- Listen actively and effectively.
- Clearly communicate in both verbal and written form.
- Establish open and two way conversation with all associates.
- Maintain and enhance the self-esteem of others.
- Ask for and give clear and constructive feedback.
What you'll bring:
- Ability to move and/or lift up to 65 pounds; heavier merchandise with team assistance
- Proven proficiency in English language skills
- Word, Excel, Outlook knowledge required
- Must work effectively as a team member
- Basic math required
- Previous furniture experience preferred
- High school diploma/GED or equivalent preferred
- Understanding of the AS400 system preferred
