What are the responsibilities and job description for the Team Leader, Operations position at Crate & Barrel?
Overview
You're a master of organization and efficiency behind the scenes of our stockroom. As Operations Team Leader, you play a key role in the operational efficiency in the store. Positive, creative and enthusiastic, you think quickly on your feet and adapt easily to change. Supporting the Assistant Store Manager, Operations you help to lead, plan, perform and supervise the work of the stock team.You ensure the stockroom, which you keep organized is running efficiently at all times. You support the store merchandising by ensuring that product on the sales floor is well-stocked and always ready for customers to shop. You are both a mentor and a leader to Stock Associates. You communicate the overall operational vision, answer questions, provide productive feedback and lead by example in performing high-level assignments. Your excellent communication skills also cross channels to the sales team to ensure they are involved in and operational execution.
What you'll do:
- Lead and model company core selling and customer service standards.
- Accountable for achieving sales goals and customer service standards by holding sales, customer service and stock associates and Managers on Duty (MODs) accountable for brand goals and standards.
- Train and develop associates on product knowledge, selling, customer service, operations, visual merchandising, policies and procedures, as applicable, in partnership with the Assistant Manager.
- Lead and manage associate workload in partnership with the Assistant Manager.
- In coordination with the Assistant Manager, support all aspects of performance and development for designated associates to encourage professional growth and goal achievement.
- Provide specific and timely feedback about performance directly to associates and share observations with the management team.
- Communicate regularly with the Assistant Manager to review business results, execution of plans/strategies, customer feedback and associate performance.
- Coach associates on exceptional and opportunity performance and maintain a strong visible presence on the salesfloor.
- Demonstrate an understanding of CB2 visual merchandising standards by maintaining all store displays, features and uprights.
- Learn and exhibit competency in all front/back of house processes and standards
What you'll bring:
- Excellent reading and written language skills (English)
- Strong communication and interpersonal skills
- Excellent organizational and time management skills
- Strong proactive problem solving skills
- Demonstrated ability to set expectations and hold others accountable
- Strong delegation skills in support of execution and driving results
- Proven ability to build a culture focused on success and teamwork
- 2 years customer service or retail leadership experience
- Experience with Microsoft Office, Google applications, computer systems and tablet devices
- Associate degree or equivalent preferred
The job description and other aspects of the job listed on this job posting should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned.
